Technical Support Specialist

We are looking for a detail-oriented, candid, and total Administrative Support rockstar to help us with data management and system cleanup.

This position is 100% remote.

ABOUT 10X HEALTH SYSTEM
We’re on a mission to 10X people’s wellness throughout the world by enhancing human performance. Modern medicine isn’t a patient-centric practice. We want to bring you on a wellness journey that’s going to change your life for the better and propel you to the next level. We do this by understanding your body and finding the missing raw materials that can help you perform more optimally. 10X Health is about optimal wellness, restoration, cellular repair, and regeneration. Together we'll swim upstream to discover the root cause of your symptoms and restore your passion, purpose, and physiology. We create someone who’s truly healthy and happy by giving you the missing resources you need to accomplish all of your goals!

OBJECTIVES
Learn and execute 10X Health's business processes, focusing on resolving the six most common errors within the system to ensure accuracy and efficiency.

Triage, assign, and resolve Tier 1 Help Desk tickets while ensuring proper escalation for complex issues.

Follow established Standard Operating Procedures (SOPs) meticulously to provide consistent support and resolution of recurring issues.

Develop the ability to diagnose new problems effectively and escalate them to the appropriate team members or departments for resolution.

Work cohesively with the PAM and Help Desk teams to ensure all cases and tickets are resolved promptly and accurately.

Wondering what it's like to work here? Come check this:
www.youtube.com/watch?v=PIIv7sYj1Ns

POSITION SUMMARY
The Technical Support Specialist plays a critical role in ensuring seamless operation and resolution of technical issues within the Patient Account Management (PAM) and Internal Help Desk teams. This position requires a detail-oriented professional who can follow processes consistently, work collaboratively within a close-knit team, and resolve technical issues with efficiency and accuracy.

COMPETENCIES
- Proven experience in technical support, customer service, or database management, especially in detail-oriented roles.
- Familiarity with Salesforce and Shopify is a plus but not required.
- Strong problem-solving skills, with the ability to analyze issues and follow escalation protocols when necessary.
- Exceptional attention to detail and the ability to replicate processes with precision.
- Excellent communication and interpersonal skills for effective collaboration and customer interactions.
- Stable and secure internet connection with the ability to work competently from home during 10X Health business hours.
- Previous experience in night-shift work, demonstrating reliability and adaptability to time-sensitive tasks.

EDUCATION AND EXPERIENCE
- Bachelor’s degree in Administration, or equivalent business experience
- Minimum 2 years of progressive experience in a data administration role
- Experience with CRM Applications
-Experience working in a medical-related background or account preferred but not required

PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer


COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, please complete the online application form:
docs.google.com/forms/d/e/1FAIpQLSfL4IymosQ_a387yakr5NaXWOoahXXKN-84cVffi5WrZWE1uw/viewform