Social Media Assistants

Position Summary:

We are hiring full-time dedicated Social Media Customer Service Specialists who have a passion for ensuring our users of MatchAwards.com social-economic media platform have the best experience possible. Through our AI-Powered CRM, chat and phone support, you will be a vital link between our user community and our business development team, helping to identify emerging opportunities, and rectify issues with a keen focus on continual improvement.
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Primary Duties::

Show new users how to create effective user profiles to maximize their contract, grant, job and loan Opportunities.
Engage with users on other social media platforms, inviting them to try our platform for economic Opportunities.
Respond to customer questions through our in-house ticket and chat systems.
Conduct Beta Testing, find bugs and ensure the smooth functionality of our platform.
Guide users through our crypto currency integration into the platform using our own tokens that we develop & distribute..
Collaborate with our marketing team to optimize PPC and SEO strategies.
Identify potential product bugs reported by real users and coordinate with the development team for resolutions.
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Skills & Qualifications:

Proven experience in customer service and social media technology.
Strong data analytical skills with attention to detail.
Exceptional written and spoken English communication skills.
Ability to engage professionally and empathetically with users on social media platforms.
Proactive and able to work independently with minimal supervision.
Prior experience in a customer service role, especially on social media platforms, is a plus.
Knowledge of Crypto Currencies, Crypto Wallets also a plus