Customer Service Representative - Permanent WFH

Company Overview: MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare environment.

Position Overview: We are seeking for Customer Service Representatives with experience building relationships and trust via inbound & outbound calls. If you are goal-oriented and comfortable working from home over the phone or via email and are ready to be a part of a high-growth, rapidly expanding company with unlimited growth for motivated individuals, then please apply!

Mission statement: Identify, engage, and convert healthcare organizations with multiple locations into clients by offering centralized compliance solutions that drive efficiency and cost savings.

Compensation & Benefits:

SALARY RANGE: $500/month
Monthly Incentives
Paid Time Off
Work Anniversary Bonus
No work with pay on US Holidays
Permanent work-from-home position
Fixed Saturday and Sunday off


Responsibilities:
1. Responding promptly to customer inquiries, communicating with customers through various channels & acknowledging and resolving customer complaints (voice/email).
2. Knowing our products inside and out so that you can answer questions; and process orders, forms, applications, and requests.
3. Keeping records of customer interactions, transactions, comments, and complaints.
4. Ensure customer satisfaction and provide professional customer support.


Qualifications:
- Bachelor’s degree in a related field or equivalent combination of education and experience
- At least 2 years of Customer Service (BPO) with VA experience
- Excellent communication and customer service skills
- Flexible – Willing to take on tasks, instructions, and/or work requests as needed
- Resilient – Can work with less supervision, adapt in a fast-paced environment, and multi-task effectively
- Professional; fast learner & who can adapt to change
- Strong interpersonal and team collaboration skills
- Proficiency with Microsoft Office, Outlook, Excel and other related software


Basic Technical Requirements:
- Your own laptop/desktop PC with the following minimum specs: i5 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed; Windows 10 upwards.
- A consistent and stable internet connection of at least 20Mbps
- With back-up computer, internet connection and power supply
- Noise-canceling headset/headphones
-A quiet and dedicated workspace at home


HOW TO APPLY: Interested and Qualified Candidates may send the following to jnoriega@medprodisposal.com

1. An updated and comprehensive resume

2. Record a 1–2-minute video introducing yourself and explaining why you are interested in the job. The video should be recorded using Loom, and the link should be shared with us for easy access


*****We will reach out to all qualified candidates for pre-screening interviews within 24-48 hours.*****