Customer Lifecycle Manager

International Full-Service Marketing Agency is currently looking for a Fluent English Speaker with Sales and Customer Service experience for the position of Customer Lifecycle Manager.

The Job:
We are looking for experienced, dedicated and enthusiastic Sales & Customer Service Specialists to join our team. We want seasoned professionals who are excited about the opportunity to develop a long-term career and grow with our company.
As an Account Executive in our agency, you will be responsible for conducting Initial Prospect Contact over telephone, email, webchat, SMS/MMS, and Social Media Platforms, answering their questions, and guiding them through our product offerings to help them make informed decisions and providing them with solutions that meet their needs.

After the initial sale, you’ll be responsible for the Customer Onboarding process, guiding new SaaS clients through our platform and providing them with the necessary tools to ensure a smooth transition from prospect to successful customer, as well as serving as liaison for our full-service clients as they’re assigned to the operations team that will handle their day-to-day marketing operations. We use GHL as our technological platform, if you’re not familiar with it, our operations team will bring you up to speed.

Once established, you’ll then provide Ongoing Customer Service to each account in your portfolio maintaining and nurturing the relationship through continued follow-up providing support, ensuring satisfaction, and facilitating customer retention.
This is primarily a sales-focused role, so being able to communicate effectively and persuasively will be key to your success. It’s all about creating a positive customer experience while driving results and consistently reaching performance targets.

We are looking for individuals who have a passion for customer service and sales, who can build rapport easily and enjoy working in a fast-paced, goal-oriented environment. You should be self-motivated, comfortable working independently, and driven to meet or exceed sales goals. In return, we offer a competitive compensation package and ongoing training and support to help you thrive in your role.

What we offer:
- Base Salary
- Opportunity for recurring commission earnings of $5,000+ per month
- Weekly base pay
- Performance & Retention based bonuses
- Full library of training materials
- Driven Support Team
- Long-term cooperation
- Flexible time off
- Opportunity for advancement within our company

Requirements:
- MUST BE Fluent in English (Native or C2/C1)
- Experience with Sales
- Available 40/50 Hours per week
- Reliable Computer and Internet connection
- Not be working for other companies (not even part time)
- Interested in a long-term career opportunity
- Customer retention skills
- Selling & upselling skills
- Full concentration & fast response time
- Be able to make frequent sales per shift
- Be Self-motivated, but also willing to follow directions

Personal Qualities:
While we're looking for a very strong candidate that will help us grow our agency, we're also looking for three very important personal qualities in the ideal candidate:

Integrity: The ability to be honest and straight forward both with your team mates as well as the management team. Open communication and honesty are crucial for our team's success, if you'll miss a deadline or make a mistake, be upfront about it, after all, we're only human.

Commitment: We're looking for candidates seeking a long-term relationship; if you're only looking for a few gigs or a few months of work, please do not apply.

Desire to learn: We're a small but growing team and while we're looking for a Sales Superstar, we want people who are willing to learn new things and take on new projects and responsibilities; if venturing out of your comfort zone is not your thing, this is not the opportunity for you.

If this sounds like you, please submit your resume with the subject line "Customer Lifecycle Manager" and make the first line of your cover page read "Blue Mockingbird"; this part is very important for us, so we can tell that you're actually reading our full job post and not just applying to any post that comes on here; any applications that do not meet this requirement will be ignored..

Please make sure your application includes:
- Your name
- WhatsApp number
- A video explaining why you would be the best candidate for this position