Shopify Brand Manager

We are seeking a dedicated Shopify Brand Manager to join our team! In this role, you will be responsible for managing our Shopify storefront and creating a strong online community presence. You’ll work directly with customers to address inquiries, track orders, and manage artwork-related questions while driving improvements in the user experience.

To apply, kindly go to this link: https://lnkd.in/grEt7Uzy or send me a message

Salary Range: PHP 70,000 - 85,000/month
Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results.

The Benefits:
???? Permanent Work From Home
???? Attendance Bonus of $ 25 for every monthly perfect attendance
???? Performance Bonus
???? Anniversary Bonus of PHP 5,000 for your 1st year & PHP 10,000 for 2 years in service
???? Referral Bonus of $ 300 for every successful referral
???? Holiday Paid Time Off (PTO) for 7 days in a year
???? Paid Time Offs (PTO) for 6 days in a year

Key Responsibilities:
? Customer Engagement: Serve as the community manager on Shopify, responding to 5-10 customer inquiries per day via email and chat, fostering a positive online experience.
? Artwork and Order Management: Address artwork-related questions from production teams, identify and resolve issues, and communicate with customers on discrepancies. Track and spot-check order volume to ensure accuracy and efficiency.
? Data-Driven Insights: Aggregate and analyze customer behavior data, sharing insights and reports to inform customer engagement strategies and improve the online experience.
? Community Feedback: Actively review user feedback to suggest UX improvements and recommend new Shopify apps to enhance the storefront.
? Catalog & Listing Management: Support product listings, image uploads, and catalog management, troubleshooting any listing or shipping issues with Shopify support.
? Reporting and SOPs: Provide ad-hoc reporting, dashboards, and actionable insights to stakeholders, and create/update SOPs to ensure efficient role-related processes.

Qualifications:
? Experience: 2+ years in brand management or community engagement on Shopify.
? Technical Skills: Basic to intermediate skills in Sheets/Excel for data aggregation and reporting.
? Process Management: Experience in creating and updating SOPs to streamline workflow.
? Customer Focus: Strong understanding of customer needs and experience in community management.
? Availability: Ability to work in EST time zone.

Nice-to-Have Qualifications
? Familiarity with Slack and Gmail for efficient internal communication.
? Experience in recommending apps and features to enhance Shopify customer experience

Job details:
Salary range: 70,000php - 85,000php
Work Schedule: EST Night shift (tentative 9:00 PM - 6:00 AM Philippine time)
Work setup: Permanent Work From Home
Employment type: Contractual fulltime employment

If you're interested, please send me the following details for faster processing: I will PRIORITIZE your application, if you will provide me the ff:
Full name:

Email:
Mobile Number:
Send your CV/Resume or send me the link of your CV (upload it to your google drive and send me the link: should be downloadable file):
Tools used before (Ex. Liquid or similar tools):

Clarification: (The following information below might not be disclosed in your resume):
1. How many years of Shopify experience do you have?

2. How many years of brand management experience do you have?

3. How many years of Shopify plus (not required) experience do you have?

4. How many years of Liquid (not required) experience do you have?

5. How many years of HTML (not required) experience do you have?

6. How many years of CSS (not required) experience do you have?

If you’re ready to make a meaningful impact in our Shopify community and drive exceptional customer experiences, apply today!