Ecommerce Operations Assistant

We are looking for extraordinary people who can be part of our growth. This job post is very straight forward and "fake it until you make it" will not work as there will be no training provided and you will be starting to work with actual tasks the earliest possible after being hired. If you meet most of the qualifications mentioned below and you're a looking for a stable job and a career, I want to invite you to come and join us to achieve both of our goals.

Job Qualifications:

Education & Experience:
--Bachelor’s degree in Business, Data Science, Operations Management, Supply Chain, or a related field preferred.
--Minimum of 2 years of experience in Amazon FBM account management, eCommerce, or operations management.
--Strong background in data analysis, with experience in analyzing metrics related to sales, inventory, and customer satisfaction.

Technical Skills:
--Proficient in Excel, Google Sheets, and data analysis tools, including advanced functions such as VLOOKUP, INDEX/MATCH, PivotTables, and data visualization tools.
--Skilled in Amazon Seller Central, particularly in managing FBM (Fulfilled by Merchant) aspects such as order processing, inventory tracking, and customer service.
--Familiarity with database management and basic SQL for data extraction and analysis is a plus but not required.

Data Analysis & Operations Management:
--Proven ability to interpret data to track performance metrics like sales trends, inventory turnover, shipping accuracy, and order defect rates.

Amazon FBM Account Management:
--In-depth knowledge of Amazon’s FBM policies, guidelines, and account health metrics, including order defect rate, late shipment rate, and customer feedback.
--Skilled in listing optimization, keyword research, and using Amazon’s seller tools to manage listings, pricing, and product details.
--Knowledgeable in end-to-end FBM order processing, from inventory management and order fulfillment to handling returns, refunds, and customer communication.

Process Improvement Skills:
--Knowledge of Lean, Six Sigma, or other process improvement methodologies to identify inefficiencies, reduce waste, and improve operational processes.
--Ability to develop and implement standard operating procedures (SOPs) for order management, inventory tracking, and customer service.

Project Management Skills:
--Experience in project management or familiarity with methodologies like Agile, Scrum, or waterfall to lead or support projects aimed at improving operational efficiency.
--Ability to set objectives, timelines, and milestones for tasks and coordinate with cross-functional teams to achieve project goals.

Soft Skills:
--Strong analytical, problem-solving, and organizational skills, with high attention to detail.
--Excellent verbal and written communication skills for collaboration with team members, suppliers, and customers.
--Proactive and adaptable, with the ability to manage multiple tasks in a fast-paced eCommerce environment.


If you read the job description and requirements and think you are qualified, send us an email for your application.
Use "Ecommerce Operations Assistant - Your full name" as the subject line and send to phrecruitment@cusmiz.com with your updated CV, 1-2 minutes video introduction and why you are the best fit with the role. Application through the OLJ platform/messaging will not be considered. Failure to submit your video recording is auto failure.

Website: www.cusmiz.com
LinkedIn: Cusmiz Philippines

Email: phrecruitment@cusmiz.com