Operations Manager

Qualifications

Minimum 2+ years of experience as an Executive Assistant, Operations Manager, or in a similar administrative role, ideally within the real estate industry.
Excellent organizational and communication skills
Proficiency in office administration software (e.g., Gmail, Google Suite) and social media tools (e.g., Facebook, Instagram, Canva)
Strong creative problem-solving abilities and attention to detail
Ability to work daily with flexibility for nights and weekends as needed

Benefits
Pay: $40,000-$80,000
Paid time off
Responsibilities

This individual will play a pivotal role in supporting our team by managing administrative tasks, coordinating schedules, facilitating communication, and handling special projects
The ideal candidate is detail-oriented, proactive, and passionate about enhancing operational efficiency
The Operations Manager will be a key driver of our team's efficiency and client satisfaction
The ideal candidate will be passionate about relationship-building, administration, and supporting the overall growth of the team

Administrative Support:
Manage daily schedules, email correspondence, and file organization
Maintain and update client databases and records
Assist in compliance with all real estate laws and regulations
Coordinate appointments, meetings, and travel arrangements as needed

Communication Management:
Act as a liaison between the CEO, team members, clients, and other stakeholders
Ensure timely communication within the team and with clients
Prepare correspondence, reports, presentations, and other documentation as needed

Project & Event Coordination:
Assist in planning and coordinating team events, meetings, and special projects
Support team members in preparing for client meetings, open houses, and other events
Manage logistics for team events and client appreciation gatherings

Social Media & Marketing Support:
Collaborate with marketing to ensure consistent branding and messaging across platforms
Assist in maintaining a social media calendar and creating basic content to engage our audience
Support the planning and execution of marketing campaigns and client outreach initiatives

Client Relationship Management:
Maintain consistent communication with clients, ensuring a high level of client satisfaction
Organize and manage pop-bys and client appreciation gifts, ensuring timely delivery and follow-up

Systems & Process Improvement:
Assist in developing, implementing, and refining office systems and standard operating procedures (SOPs)
Identify opportunities for process improvement and enhance operational efficiency

Team Growth & Development:
Support onboarding and training for new team members
Assist with recruiting efforts by organizing interviews, preparing candidate communications, and maintaining recruiting databases

Financial Tracking & Reporting:
Monitor and organize expense reports, budgets, and financial documentation
Assist in tracking key metrics related to team performance and provide regular reports to the CEO

Who We Are:

The Good Agent Team is a team of highly motivated professionals who are dedicated to both our clients and team members. As a strong and active presence within our Real brokerage, we believe in constant learning and preparation for new opportunities. We embody leadership, consistency, and reliability, attracting top talent by consistently showing up and engaging fully. Our Team loves giving back to the communities we serve. We already have two VAs that have been with us for seven years.

Who We Are Looking For:

We are seeking a dynamic and highly organized Operations Manager who thrives in a fast-paced environment. This individual will play a pivotal role in supporting our team by managing administrative tasks, coordinating schedules, facilitating communication, and handling special projects. The ideal candidate is detail-oriented, proactive, and passionate about enhancing operational efficiency. If you’re a driven individual looking to contribute significantly to our team’s success and growth, we’d love to meet you!

Vision:

Our vision is to be one of the top real estate teams in the Greater Sacramento area, earning rave reviews and referrals from all our clients. The Operations Manager will be a key driver of our team's efficiency and client satisfaction. The ideal candidate will be passionate about relationship-building, administration, and supporting the overall growth of the team.

Key Responsibilities:
• Administrative Support:
• Manage daily schedules, email correspondence, and file organization.
• Maintain and update client databases and records.
• Assist in compliance with all real estate laws and regulations.
• Coordinate appointments, meetings, and travel arrangements as needed.
• Communication Management:
• Act as a liaison between the CEO, team members, clients, and other stakeholders.
• Ensure timely communication within the team and with clients.
• Prepare correspondence, reports, presentations, and other documentation as needed.
• Project & Event Coordination:
• Assist in planning and coordinating team events, meetings, and special projects.
• Support team members in preparing for client meetings, open houses, and other events.
• Manage logistics for team events and client appreciation gatherings.
• Social Media & Marketing Support:
• Collaborate with marketing to ensure consistent branding and messaging across platforms.
• Assist in maintaining a social media calendar and creating basic content to engage our audience.
• Support the planning and execution of marketing campaigns and client outreach initiatives.
• Client Relationship Management:
• Maintain consistent communication with clients, ensuring a high level of client satisfaction.
• Organize and manage pop-bys and client appreciation gifts, ensuring timely delivery and follow-up.
• Systems & Process Improvement:
• Assist in developing, implementing, and refining office systems and standard operating procedures (SOPs).
• Identify opportunities for process improvement and enhance operational efficiency.
• Team Growth & Development:
• Support onboarding and training for new team members.
• Assist with recruiting efforts by organizing interviews, preparing candidate communications, and maintaining recruiting databases.
• Financial Tracking & Reporting:
• Monitor and organize expense reports, budgets, and financial documentation.
• Assist in tracking key metrics related to team performance and provide regular reports to the CEO.

Qualifications:
• Minimum 2+ years of experience as an Executive Assistant, Operations Manager, or in a similar administrative role, ideally within the real estate industry.
• Excellent organizational and communication skills.
• Proficiency in office administration software (e.g., Gmail, Google Office Suite) and social media tools (e.g., Facebook, Instagram, Canva).
• Strong creative problem-solving abilities and attention to detail.
• Ability to work from the office daily with flexibility for nights and weekends as needed.

Job Types: Full-time, Contract

Benefits:
• Paid time off
• HEALTH INSURANCE
• Profit Share

Schedule:
• Monday to Friday
• On call
• Weekends as needed