Customer Service Representative Dropshipping / E-commerce (CSR)

We are a fast-growing e-commerce business selling products worldwide. We are committed to delivering top-notch customer service and are looking for an experienced Customer Service Representative to join our team.

What You Will Do:

- Manage all customer communication via email.
- Handle Klarna and PayPal disputes.
- Collaborate with suppliers and the store manager to resolve issues.
- Analyze data (tickets, products, disputes) and create reports.
- Provide insights on the customer service department’s performance during weekly team meetings.
- Identify trends and areas for improvement using Excel/spreadsheets.

What We Are Looking For:

- At least 2 years of experience in customer service, preferably in e-commerce.
- Experience handling Klarna and PayPal disputes.
- Strong skills in Excel and data analysis.
- Excellent communication skills in English.
- Proactive, independent, and solution-oriented.

What We Offer:

- Full-time, remote position during European business hours (8 AM - 5 PM CET).
- Competitive salary.
- Opportunity to contribute to a growing team and develop yourself further.

How to Apply:

Interested in joining our team? Please fill out our application form here: https://y0i63fv7486.typeform.com/to/W2eorpMi

We will only respond to candidates who complete the form. Comments or replies under this job post will not be considered.

We look forward to learning more about you!