Short-Term Rental General VA (Airbnb) - Guest|Client|Vendor Comms

Overview: Constant Openings

We are looking for a detail-oriented and motivated individual with a business mindset to help scale our growing short-term client list.

Add your folder to a private posting board that top Short-Term Rental operators see on a monthly basis.

With constant growth in the industry of STR companies there will be opportunities to get an opportunity sooner than later as a Virtual Assistant.

This is mainly a full-time role will support both guest management and operational tasks, ensuring smooth day-to-day functioning.

Responsibilities:

- Schedule meetings, manage calendars, and take meeting notes
- Draft emails and letters, and handle correspondence
- Manage guest communication through our Property Management System (PMS)
- Ensure guests receive access codes and complete check-in forms
- Oversee cleaning, turnover processes, and supplies coordination
- Monitor property systems: doors, cameras, battery levels, and NoiseAware
- Coordinate property maintenance and claims resolution
- Prepare monthly owner reports and ad-hoc data entry tasks
- High attention to detail, OCD is celebrated here! (The secret code for this application is SC114.)
- Ensure 100% response rate to guest inquiries with a response time of 10 minutes or less
- Maintain high guest satisfaction and review ratings (4.8+ or 8+ on BDC)

Requirements:
1. Prior experience in guest support and experience in the hospitality industry
2. Strong written and verbal English communication
3. Extreme attention to detail and outstanding customer service
4. Ability to problem-solve and multitask without constant supervision
5. Familiarity with platforms like Google Workspace, Monday.com, Slack, and other tools used in STR
6. Understanding of hospitality industry practices

Schedule & Rate:
1. Full-time (30-45 hrs/week) with 2 days off (possible split days) & Possible Part-Time Availability
2. $4-$9 USD per hour DOE & budget for the role
3. Potential for negotiation and evaluation after 90 days

This role offers the opportunity for growth within the business and a chance to be part of an exciting and dynamic team!

To Apply:
Please apply to this post with "STR VA Placement " as the subject line

We will be in touch via Email for next steps after confirmation of code.


Once, you have prepared your requirements, upload them will be via Email Thread Started: **

* IF ALL REQUIREMENTS SENT IN THE FORMAT REQUIRED, THERE WILL BE AN EMAIL SENT FOR AN INITIAL INTERVIEW

** Incomplete responses shall not be entertained. Applications not sent to the email provided above will also be rejected

Good Luck and we look forward to hearing from you!