Mortgage Loan Processor Needed: Join Our Mortgage Team and Provide Excellent Support!

Position: Mortgage Loan Processor

Location: Remote
Hours: 8:00 a.m. to 5:00 p.m. PST (Pacific Standard Time)
Wage: $4.00 ~ $15.00 per hour

About Us:
We are a dynamic mortgage company dedicated to providing exceptional service to our clients. We are looking for a kind, efficient, and knowledgeable virtual receptionist to join our team. This role ensures smooth communication between our clients and our internal teams.

Key Responsibilities:

• Customer Interaction: Answer incoming phone calls, text messages, and emails promptly and professionally, providing clear and concise information to clients.
• Information Delivery: Efficiently and effectively communicate necessary information to clients, ensuring they receive accurate and helpful responses.
• Warm Transfers: Identify the nature of inquiries and warm transfer them to the appropriate department or team member, ensuring that client questions are addressed within 10 to 30 minutes.
• Google Meet Availability: Remain on standby via Google Meet during work hours, allowing clients and team members to connect with you instantly.
• Maintain Professionalism: Uphold the company’s standards of kindness and efficiency in all communications.

Qualifications:

• Fluent in English, written and spoken.
• Previous experience in customer service or a receptionist role is preferred.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Ability to multitask and manage time efficiently in a remote work environment.
• Tech-savvy, with experience using Google Meet and other communication tools.

Why Join Us?

• Work from the comfort of your home.
• Be part of a supportive and collaborative team.
• Make a meaningful impact by helping clients navigate their mortgage inquiries.


Common Questions We Receive:

1. We provide paid training; actual work will be assigned when you learn.
We begin the hourly wage at $2.50 for the first 3 months.
**For experienced people who can do everything shown on the job application,
the starting pay is $15/hr ($2400 per month).

2. Your English speaking and writing skills are essential. Please upload the video so our HR team can assess how fluently you speak English.


How to Apply:
We would love to hear from you if you meet the above qualifications and are ready to provide outstanding service to our clients. Please submit your responses and upload a video to the link below outlining your experience and why you are the perfect fit for this role.


https://forms.gle/weMExUTywJYNAp7aA