Sales Manager

Location: Remote (Philippines)

Employment Type: Full-time, Contractor (Virtual Assistant)

Reporting To: Head of Sales

Job Summary:

The Sales Manager leads and drives the growth of TurFresh's sales and customer success team by overseeing strategies, training, and performance metrics to achieve customer satisfaction and revenue goals. This role involves managing a team responsible for both inbound and outbound sales activities, as well as customer inquiries. The ideal candidate is a proactive leader with a strong background in sales and customer service management, exceptional communication skills, and the ability to implement strategies that enhance team performance and customer experience.


Key Responsibilities:

Team Leadership and Development: Manage, train, and mentor a team of Sales/Customer Success Representatives, ensuring alignment with company goals and optimizing individual and team performance.

Sales and CSR Strategy Execution: Develop and execute strategies to achieve monthly and quarterly revenue and satisfaction targets, focusing on lead generation, conversion rates, and customer retention.

Performance Tracking and Reporting: Monitor sales and customer service metrics, prepare reports, and provide actionable insights to improve team outcomes.

CRM and Pipeline Management: Ensure CRM data accuracy and efficient pipeline management, with all interactions and sales activities documented for consistent follow-ups and customer engagement.

Collaboration with Marketing and Customer Success: Partner with marketing to ensure message alignment, lead quality, and drive customer loyalty through post-sale support.

Continuous Improvement: Regularly assess and refine sales and CSR processes, identifying areas for improvement, training needs, and new growth opportunities.

Qualifications:

Experience: Minimum of 3 years in a sales and customer service management role, ideally in a remote or virtual setting.

Sales Leadership: Proven success in managing sales/CSR teams and driving revenue and customer satisfaction growth.

CRM Proficiency: Strong experience with CRM systems for tracking customer interactions and managing sales pipelines.

Customer Success Focus: Ability to develop customer-focused strategies that promote retention and satisfaction.

Communication Skills: Strong English communication skills, both verbal and written, to engage team members and customers effectively.

Performance Management: Skilled in tracking and analyzing metrics to provide feedback and make data-driven decisions for team improvement.

Key Competencies:

Leadership and Coaching: Proficient in motivating, training, and guiding team members.

Sales and Customer Success Strategy: Skilled in creating and implementing strategies that drive both revenue and customer satisfaction.

Data-Driven Decision-Making: Ability to analyze team metrics and adjust strategies based on performance.

Collaboration and Communication: Works well with other departments, ensuring message alignment and customer satisfaction.

30/60/90-Day and Post-Trial Metrics:


30 Days:

Goal: Complete onboarding, establish relationships with team members, and understand sales/CSR processes.

Measurement: Initial team meetings, feedback from team members, and checklist completion.

Success Indicator: Strong rapport with team, clear understanding of customer engagement strategies, and CRM accuracy.

60 Days:

Goal: Actively monitor team performance, meet initial sales and satisfaction targets, and identify process improvements.

Measurement: Sales and satisfaction metrics, feedback from team, and implemented improvement.

Success Indicator: Meets sales and CSR targets, supports team effectively, and implements one improvement.

90 Days:

Goal: Exceed quarterly revenue and satisfaction targets, deliver a report with insights, and implement a retention initiative.

Measurement: Revenue and satisfaction metrics, customer retention rates, and feedback from Head of Sales.

Success Indicator: Exceeds goals, effectively supports team in client retention, and provides data-driven recommendations.

Post-Trial:

Goal: Maintain consistent revenue and satisfaction growth, support team improvement, and contribute to long-term strategy.

Measurement: Quarterly revenue and customer satisfaction achievements, KPI targets.

Success Indicator: Consistently drives growth and supports sustained customer satisfaction and retention.

How to Apply

Interested candidates are invited to Fill out the form to proceed with the application:https://wkf.ms/3AYDD9e