Weekend General Virtual Assistant

Job Title:
Weekend General Virtual Assistant (Philippines-based candidates preferred)

Job Type:
Part-Time, Weekend Cover

About Us:
British Medical Experts (BME) is a leading network of expert witnesses, providing specialist medical knowledge and experience to support legal cases and clinical negligence claims. We pride ourselves on offering exceptional expertise across a variety of medical fields, enabling solicitors and legal professionals to deliver robust and accurate case outcomes.

Overview:
We are a dynamic medical reporting agency seeking a reliable and proactive General Virtual Assistant to cover weekend operations. This role will provide essential support from 7 p.m. Friday through to 12 a.m. Monday (UK Time) and will focus on handling LinkedIn DMs, providing tech support for experts, and managing incoming website inquiries. This part-time role is integral to ensuring seamless communication and support during the weekend.

Key Responsibilities:
• Respond promptly to LinkedIn direct messages and route communications as needed.
• Provide tech support for experts to resolve technical issues promptly.
• Monitor the company website for inquiries from Individual Practitioners (IPs) and Licensed Independent Practitioners (LIPs).
• Assist with general administrative tasks to support weekend operations.

Qualifications:
• Proven experience in a virtual assistant or customer support role.
• Strong communication skills, with proficiency in English (both written and verbal).
• Ability to respond to inquiries in a professional and timely manner.
• Excellent organizational skills and the ability to work independently.
• Familiarity with LinkedIn and basic technical troubleshooting.
• Availability during the specified weekend hours.

Our Companies Pay and Benefits:
• Starting pay rate: TBD - Based on experience
• Weekly payment via Transferwise
• Flexible Hours
• Opportunity to work remotely
• Bonuses will be paid for exceptional work
• Your pay will increase based on the standard of your work and time with the company
• You will be given holiday and sick pay if you become a permanent staff member
• We pay the 13th month as standard (pro rata) once the first full year of service has been completed
• Career development and progression opportunities
• Access to exclusive BME training programs and resources

Hi, and thanks!

When you start working with us, you will feel welcomed, supported, and valued. You’ll receive competitive rates of pay and will be encouraged to develop yourself professionally and contribute to improving our business processes.

Once you’re settled in, your responsibilities will grow and your work will become even more rewarding and interesting. Your pay and benefits will rise in line with your position.

When you show yourself to be a great team member, you’ll be promoted to a role worthy of your abilities and be encouraged to develop managerial and leadership skills.

We currently employ 7 full-time Filipino assistants who run and manage every aspect of our business. Most of whom have been with us for between one and four years. We’re looking for long-term, reliable staff who want interesting and challenging careers.

If you want to join our established and growing team we welcome you to apply and show us what you can do.


NOW THE PART ABOUT THE CLIENT

For the past 15 years, this client has been an entrepreneur, following a decade-long career as a dentist.
They are married, have a young family, and currently manage a medico-legal reporting and business coaching companies based in London, UK.
We are passionate about systems and improving the way things work. We strive to provide an outstanding customer experience so we need the very best employees to help us achieve this goal. We believe in treating our employees in the way we would want to be treated - with respect and kindness.

You can find out a bit more about our company here: britishmedicalexperts.com/

NOW THE IMPORTANT PART - HOW YOU CAN APPLY:

If you believe that you are an exceptional assistant and have the knowledge and skills that I am looking for, then please apply for this vacancy by completing the following application form:

https://docs.google.com/forms/d/e/1FAIpQLSdULgvj6-BF3j4SHe9vkuoKGjMZuPGvra_MwMY8or8Xa63ZFQ/viewform?usp=sf_link

Please note, that we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board as we don’t monitor this.

The application process will finish after approximately 3-5 days. After this time we won’t be accepting any further applications. We will respond to all applicants within 3-5 days thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV - we will send you an acknowledgment within 48 hours of the closing of the application process. We will request your references from you if you progress to the interview stage.

I look forward to hearing from you.

Icey Mendoza
British Medical Experts