Customer Service Team Leader | Manage a Team To Excellence!

About Us

We are a growing ecommerce company dedicated to delivering exceptional customer experiences. As we expand our operations, we're seeking a dynamic Customer Service Team Lead to manage our support team and drive customer satisfaction.

Role Overview

As Customer Service Team Lead, you'll oversee daily support operations, coach team members, and ensure we maintain high service standards. You'll play a crucial role in shaping our customer service strategy and developing team capabilities.

Key Responsibilities

Lead and mentor a team of customer service representatives
Monitor team performance and quality metrics
Develop and implement customer service protocols and best practices
Handle escalated customer issues and complex support cases
Create performance reports and identify trends to improve service delivery
Collaborate with other departments to resolve cross-functional challenges
Assist in hiring, training, and developing team members
Manage scheduling and workforce planning

Required Qualifications

3+ years of customer service experience
1+ years of team leadership or supervisory experience
Proven track record in ecommerce customer support
Strong problem-solving and decision-making abilities
Excellent written and verbal communication skills
Experience with customer service platforms and CRM systems
Ability to work flexible hours, including some weekends

Benefits

Competitive salary
13th Month Bonus
9 Days Paid Time Off Per Year
4 Days Paid Sick Leave Per Year
Professional development opportunities

How to Apply

Please fill out the form here to apply: https://forms.gle/pDeNpPjNn6hLooDg9

We will not take applications through the OnlineJobs mail box.