CSR Billing Experience

Job Summary:
We are seeking an experienced CSR with a background in billing, Accounts Payable, and Collections to support our finance and customer service departments. In this role, you will address customer billing inquiries, process payments, manage accounts, and facilitate collections efforts. Your role will be essential in ensuring accurate, efficient billing processes and maintaining strong client relationships.

Key Responsibilities:

- Respond to customer inquiries related to billing, accounts payable, and collections.
- Process payments, issue invoices, and track account status to ensure accuracy and timeliness.
- Manage accounts and perform collections activities, including contacting customers to resolve overdue balances.
- Collaborate with internal departments to reconcile accounts and resolve discrepancies.
- Provide excellent customer support through various channels, including phone, email, and chat.
- Maintain accurate records of customer interactions and transactions.

Requirements:

- Proven experience as a Customer Service Representative, Billing Specialist, or similar role.
- Strong knowledge of Accounts Payable (AP) and Collections processes.
- Excellent communication skills and ability to handle sensitive financial information professionally.
- Proficiency in billing and payment software;
- Strong attention to detail and problem-solving skills.
- Ability to work effectively in a team and independently.