Ticket Broker Assistant Event Research & Customer Support

Job Overview:
We’re looking for a virtual assistant to help with event research, customer support, and documentation updates for our customer's dashboards. You will focus on finding profitable Live events (tickets), supporting customers via Discord, Intercom, and other tools, and keeping our team organized and informed.

Key Responsibilities:
Event Research:
Research and update a list of 100-150 profitable events each week.
Focus on high-demand, popular events while including a few niche opportunities.

Customer Support (Discord & Intercom):
Provide prompt support for customer questions and issues on Discord and Intercom.
Escalate issues in a timely manner and ensure they’re resolved and closed.

Account Updates (Linear):
Assist customers with account updates, notifications, and requests.
Inform customers of available event slots or expiring events as needed.

Documentation & Guides:
Create and update step-by-step guides and a quick-start video for users.

Weekly Communication:
Prepare weekly updates on new features and announcements to be broadcasted Discord, Intercom, and other available channels.

Skills Needed:
- Experience with Discord, Linear, Intercom, and ticketing software.
- Strong research skills to identify profitable events independently.
- Excellent written and verbal communication.
- Fluent in English (both written and spoken) is essential
- 16GB+ RAM desktop/laptop
- Fast and reliable internet connection
- Experience researching events on Ticketmaster & cross checking with secondary is highly desirable (You won't be purchasing any tickets, just researching)

**You are not going to be pulling / purchasing any tickets. This is a purely clerical job**