Senior Account Specialist for Digital Marketing Agency

Overview:
The Senior Account Specialist at our digital marketing agency is a key leadership role responsible for overseeing the comprehensive management of client accounts, supervising account management staff, and ensuring the delivery of top-tier client service within the digital marketing agency. This role encompasses the full scope of account management activities, along with additional responsibilities for team leadership, training, mentorship, and process improvement. The Senior Account Specialist uses a variety of tools, including Airtable, Slack, and ClickUp, to lead both client account strategies and team development effectively.

Key Responsibilities:
Advanced Account Management:
Client Onboarding and Management:
External (Partner) Communication and Relations Management:
Financial Operations:
Compliance and Setup:
Team Leadership and Supervision:
Training and Mentorship:
Process Improvement and Strategic Management:
Quality Assurance:

Skills and Qualifications:
- Minimum of 5 years of experience in account management within a digital marketing or advertising agency, including at least 2 years in a leadership role.
- Advanced proficiency in Airtable, Slack, ClickUp, and other digital marketing tools.
- Exceptional leadership, communication, and organizational skills.
- Demonstrated ability to train, mentor, and develop team members.
- Strategic thinking with an ability to manage key client relationships and drive team performance.

Tools and Technologies:
- In-depth knowledge and expertise in utilizing Airtable, Slack, and ClickUp for comprehensive account management and team collaboration.
- Deliverables:
- Effective management of client accounts, ensuring the highest standards of service and client satisfaction.
- Leadership and development of the Account Management team, promoting a culture of excellence, continuous learning, and professional growth.
- Strategic oversight of account management processes, implementing improvements and innovations to drive agency success.

Working Conditions: This is a leadership position within a fast-paced digital marketing environment, requiring a commitment to excellence, adaptability, and team collaboration.

If you think you are the right candidate, please apply and answer the following questions:
1. What is your detailed experience with Meta ads, and when was it?
2. What is your experience with ecommerce through paid ads?
3. What is your current commitment and how many hours?
4. What is your current availability?
5. Have you worked for international clients before? Please describe