Level 2 IT Support Engineer + AU Client + benefits

Apply Here: https://recruitcrm.io/apply/17318995813890066047oWl

This is a remote position.

Job Brief

We are seeking an IT Support Specialist with Level 2 experience to join our dynamic IT team. This role will involve handling both Level 1 and Level 2 support tasks, providing comprehensive technical assistance across our server infrastructure, network systems, and end-user devices. The ideal candidate will possess a deep understanding of SOC logs, Windows Server platforms, Active Directory, Microsoft Azure, and Intune management. Your ability to troubleshoot complex issues efficiently while providing high-level customer service will be key to success in this position. This role is not only technical but also requires a personable approach to effectively communicate and solve problems for a variety of internal and external stakeholders.

Responsibilities:

Server and Network Support: Manage and troubleshoot issues across Windows Server environments, including Active Directory and Group Policy management. Conduct network troubleshooting and manage VMware vSphere infrastructures.

Security and Compliance: Navigate through SOC logs to identify and respond to potential security incidents, ensuring the integrity and security of server and network operations.

End-User Support: Provide expert troubleshooting for workstation issues, including hardware and software problems. Support Citrix desktop environments and handle routine maintenance tasks.

Modern Workplace Management: Administer and optimise cloud-based environments using Microsoft Azure and Intune. Implement policies and procedures to enhance the security and efficiency of cloud applications and services.

Automation and Scripting: Utilise PowerShell and other scripting languages to automate tasks and improve system processes, contributing to the overall efficiency of the IT department.

Documentation and Reporting: Maintain accurate documentation of all IT systems, changes, and user guides. Prepare detailed reports on IT infrastructure status and incident resolutions.

Requirements:

Advanced IT Knowledge: Strong understanding of all Windows Server platforms, Active Directory configurations, and Group Policy management.

Experience with SOC and VMware: Proficiency in navigating SOC logs, identifying incidents, and managing VMware vSphere environments.

Troubleshooting Skills: Proven ability to troubleshoot complex workstation and server issues.

Cloud and Network Expertise: Experience with Microsoft Azure, Intune, and basic network troubleshooting skills.

Desirable:
Knowledge of Citrix desktop environments and network troubleshooting.
Experience in a customer-facing IT support role.

Software:
Proficient in Microsoft Azure, Intune, VMware vSphere, Citrix, and Windows Server environments.
Familiar with PowerShell scripting and automation platforms.

Education:
A bachelor’s degree in Computer Science, Information Technology, or related field is preferred.

Relevant certifications in Windows Server, Microsoft Azure, VMware, or Citrix are highly valued.

Personal Attributes:
Communication: Excellent written and verbal English skills, with the ability to simplify complex technical details for non-technical stakeholders.
Problem-Solving: Structured and strategic thinking with a pragmatic approach to solving problems.
Teamwork: Strong team player with a cooperative and supportive attitude.
Emotional Intelligence: Emotionally mature with the ability to receive constructive feedback positively.

Time Zone: Australian Business Hours
Applicant Location: Must be Filipinos living in the Philippines