Virtual Assistant – Customer Service & Appointment Setting

DO Well (dowellht.com) is looking for a versatile and motivated Virtual Assistant to manage Customer Service and Appointment Setting tasks. The ideal candidate will bring strong communication skills, adaptability, and proactive problem-solving to deliver exceptional service across all customer touchpoints.

**Responsibilities:

- Provide outstanding customer service through phone, video calls, email, and chat to promptly resolve customer issues.
- Reach out to the list of prospects and clients to support them and handle appointment scheduling. Follow up as needed to ensure seamless coordination.
- Support clients over the phone, addressing their inquiries, resolving concerns, and maintaining a positive customer experience.
- Respond to customer inquiries on social media, maintaining the company’s reputation with quick, courteous responses.
- Execute administrative tasks, including data entry, report generation, and updating customer databases.
- Support internal teams with scheduling, documentation, and general administrative tasks.
- Quickly and professionally address customer queries, escalating when necessary.
-Perform additional customer service and administrative tasks as required.

**Schedule: Sunday to Thursday, 8 AM - 5 PM Eastern Time (EST).

**Requirements:
- Exceptional written and verbal communication skills.
- Proven experience supporting clients over the phone in customer service or appointment setting.
- Proficiency with CRM tools, spreadsheets, and online communication platforms (training provided).
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
- Proactive problem-solving abilities and adaptability to new challenges.
- Reliable internet connection and a dedicated home office setup.

**To Apply:
- Use the Onlinejobs messaging system and include the following:
1) Your resume.
2) A 1-2 minute video submission answering these questions:
-- Why is going the extra mile important in customer service, and how do you demonstrate this in your work?
-- How do you manage your workload and maintain attention to detail when handling multiple customer requests?

3) Answers to these questions:
-- Do you have a proper work-from-home setup?
-- Are you currently employed, and when can you start?
-- Internet connection speed (include a screenshot from www.speedtest.net).
-- Did you already experience night shift work?

4) Start your application with the company name and the word fireflies in all caps to ensure attention to detail.

We look forward to hearing from proactive, customer-focused candidates!