Operations Assistant - Short Term Rental (Airbnb, VRBO, Booking.com)

Job Title: Operations Assistant – Short-Term Rental Industry

Are you passionate about the short-term rental industry and ready to grow with a dynamic, fast-paced company? If so, we want to hear from you! But first…

DO NOT APPLY IF YOU:

- Less than 2 years experience in short-term rentals or don’t enjoy it.
- Don’t have a solution-oriented mindset.
- Are unable to work part-time with potential for full-time.
- Are unavailable to work weekends.

About Us: We manage a portfolio of properties listed on platforms like Airbnb, Vrbo, Booking.com, and our own site. We’re expanding and looking for a motivated, experienced virtual property assistant to join our team. While experience is essential, we offer additional training to help you grow within the role.

Job Summary:
We are looking for an experienced Operations Assistant to support day-to-day operations, maintain high-quality standards, and uphold a seamless experience for our guests. The ideal candidate will have at least two years of solid experience in short-term rental management, a passion for hospitality, and the initiative to address challenges proactively. You will work closely with our team to manage tasks ranging from guest communication to coordinating property maintenance.

Key Responsibilities:

Guest Communication & Support: Promptly respond to guest inquiries, provide support, and resolve issues to ensure exceptional guest satisfaction.

Operations Management: Oversee day-to-day operations across multiple properties, including housekeeping coordination, property inspections, and restocking essentials.

Problem-Solving & Decision-Making: Handle any issues or emergencies with resourcefulness and critical thinking, making quick decisions to maintain smooth operations.

Coordination with Vendors: Manage relationships with cleaning crews, maintenance teams, and vendors to ensure timely service and property upkeep.

Process Optimization: Assist in refining operational processes, standardizing procedures, and implementing improvements to enhance efficiency.

Quality Control: Conduct regular audits of listings, guest feedback, and property conditions to maintain meticulous standards across all properties.

Key Qualities & Skills:

Experience: Minimum of 2 years of solid experience in short-term rental (STR) operations (DEAL BREAKER)

Quick Learner: Able to adapt quickly to changing procedures, tools, and technologies.

Passion for STR & Hospitality: Enthusiasm for creating outstanding guest experiences.

Resourcefulness & Problem-Solving: Creative and adept at finding solutions independently.

Exceptional Communication: Clear, professional communication skills with guests, team members, and vendors.

Decision-Making & Initiative: Confident in making informed decisions and taking action when needed.

Critical & Analytical Thinking: Able to evaluate situations critically to identify the best approach.

Self-Awareness & Learning-Oriented: Open to feedback, learns from mistakes, and is committed to continuous improvement.

Resilience & Responsiveness: Able to handle fast-paced environments and address challenges with resilience and responsiveness.

Attention to Detail: Meticulous in managing operations, ensuring no detail is overlooked.

Self-Sufficient & Proactive: Highly organized, self-directed, and proactive in managing responsibilities.

How to Apply: Answer the following questions and write the word "SOJOURN" as your subject.

Describe your experience in the short-term rental industry. Include details such as your length of employment, number of properties managed, weekly hours worked, and day-to-day responsibilities.

How have you helped property owners manage short-term rental operations in the past?

What is your experience with coordinating cleaners, handymen, and other vendors to complete property tasks?

Which property management tools are you familiar with?

Which part of the Philippines do you live in? How are the power outages in your area?

What We Offer:

- A chance to grow within a company that promotes from within.
- Flexibility, with weekend work and a US EST schedule.
- 5 days work schedule (2 days off/weekend may or may not be included in the day off)
- Full remote work

Please do not apply if you dont have atleast 2 years of work experience in the Short Term Rental Industry. We need someone who can start right away.