E-commerce 3PL Customer Support Specialist

**Customer Service Specialist for Australian 3PL Warehouse - Remote Position in the Philippines**

Are you a detail-oriented, proactive, and customer-focused professional? 3PL Warehouse in Australia is expanding, and we’re seeking a dedicated **Customer Service Specialist** to join our team. This role will play a key part in supporting a growing list of eCommerce clients by ensuring seamless customer interactions and clear operational communication.

If you have experience in customer service for eCommerce, especially with Australian or New Zealand brands, and are adept at written documentation and process creation, we want to hear from you!

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**WHY YOU'LL LOVE THIS ROLE**

As part of a high-growth 3PL warehouse, you’ll join a dynamic, collaborative team with ambitious plans for rapid expansion. This position is **initially part-time which will quickly transition into full-time** once you prove yourself. You’ll gain valuable experience and play an essential role in our long-term success, with a stable and supportive working environment. All payments are in AUD.

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**KEY REQUIREMENTS**

- **Previous eCommerce Customer Service Experience**: Must have a minimum of 1-2 years in customer support, preferably with an Australian or New Zealand eCommerce company.
- **Strong English Communication Skills**: Western-accented English proficiency will be highly regarded, as you will frequently engage with English-speaking clients.
- **Attention to Detail & Documentation Skills**: Ability to create, refine, and maintain clear Standard Operating Procedures (SOPs) and other internal documentation.
- **Problem-Solver with Initiative**: We’re looking for someone who takes charge, finds solutions, and anticipates customer needs.
- **Technical Skills**: Familiarity with customer support software, strong email handling skills, and the ability to learn new systems quickly.

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**BONUSES**

- Experience in 3PL warehousing or logistics for eCommerce.
- Familiarity with Australian customer expectations or previous experience in Australian or NZ business settings.
- Strong typing and data entry skills to ensure accurate order management.

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**WHAT WE PROVIDE**

- **Hourly Rate**: $3 - $10 AUD per hour, based on experience and qualifications.
- **Probation Completion Bonus**: $100 AUD sign-on bonus after successful completion of the first 6 months probation.
- **Potential for Full-Time Growth**: Opportunity to expand to a full-time position with salary, bonuses, and pay raises aligned with performance and business growth.
- **Supportive Work Culture**: We value teamwork, open communication, and are always up for a laugh!

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**WHAT YOU PROVIDE**

- **Own Computer & High-Speed Internet**: A reliable, fast internet connection and a dedicated workspace for consistent performance.
- **Availability for Video Calls**: Comfortable speaking with team members and clients in Australia through video calls.
- **Excellent English Writing Skills**: Ability to communicate professionally and write concise, clear responses for customer inquiries.
- **Commitment to Timeliness**: Always available for timely responses through email and WhatsApp, maintaining high standards for service and accuracy.

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**HOW TO APPLY**

If you’re interested, please send an email to **jobs@teamsourcer.com.au** with:

1. **Your Resume**: Showcasing your relevant customer service experience.
2. **Subject Line**: Use this format – `(YOUR RATE DESIRED RATED IN $AUD/HR)' - APPLICATION FOR CUSTOMER SERVICE SPECIALIST`.
3. **Relevant Experience**: Provide a brief summary of your experience, specifically in eCommerce or 3PL-related customer service (eCommerce preferred).

**Note:** We will only respond to applications sent directly to our email. Messages sent through other job boards will not receive a response.

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This is a rare opportunity for the right candidate to join a rapidly growing company. Apply now to become an integral part of our success story!