Customer Service Representative

We are seeking a dedicated, customer-focused individual to join our team as a Customer Service Representative. In this role, you’ll be the primary contact for customers, handling inquiries, resolving concerns, and ensuring a high-quality customer experience. You’ll apply your communication and problem-solving skills to address customer needs effectively while promoting a positive interaction with our brand.

Key Responsibilities
Manage customer inquiries through calls, emails, chats, and messages, responding promptly and professionally. Diagnose and resolve customer issues, escalating complex cases as needed. Assist customers with orders, including providing information on product availability, pricing, and tracking. Develop an understanding of our products and services to answer questions and provide informed recommendations. Log interactions accurately and maintain records of inquiries, feedback, complaints, and actions taken. Gather customer feedback and share insights with relevant departments to enhance products and services. Follow company policies on data security and confidentiality to protect customer information.

Qualifications
High school diploma or equivalent; college degree preferred. Previous experience in customer service, call center, or retail is a plus. Strong verbal and written communication skills. Excellent problem-solving abilities. Proficiency with CRM systems and other customer service software. Ability to multitask in a fast-paced environment. High level of empathy, patience, and a positive attitude.

Preferred Qualities
A commitment to customer satisfaction and a passion for helping others. Adaptable to changes in products, processes, and technology. Team-oriented, with a willingness to collaborate and contribute to a supportive work environment.

Working Hours
9 AM - 6 PM Eastern Standard Time