Phone Support VA with CRM Management Skills

NOTE: Applications that do not follow the application procedure outlined at the bottom of this posting will not be considered.

Description:

SecretWeapons.io is expanding! We’re looking for a skilled Phone Support Virtual Assistant to join our team as we introduce new services for our clients in the home service industry. As a Phone Support VA, you’ll handle a high volume of inbound and outbound calls, assisting customers with scheduling, estimates, appointment-setting, and even some sales inquiries.

Our ideal candidate is fluent in English, has exceptional communication skills, and is comfortable managing customer inquiries professionally and efficiently. Prior experience with CRM systems is a plus but not required—we’ll provide training for the right candidate. If you’re a motivated, organized, and customer-centric professional, we’d love to hear from you!

Responsibilities:

Inbound and Outbound Calls: Handle a high volume of calls, providing courteous and clear support to customers, including handling inquiries about estimates, appointment scheduling, and general service requests.
Appointment Scheduling: Coordinate and schedule appointments for clients, ensuring efficient and accurate bookings.
Customer Service and Sales Support: Address customer inquiries and resolve issues, assisting with sales support as needed, and offering a professional customer experience.
CRM Management: Enter and update customer information in CRM systems, maintaining accurate records. Training will be provided if you’re new to CRM.
Documentation: Keep detailed records of calls and inquiries, following internal protocols to ensure smooth operations and data consistency.

Requirements:

Fluent English Proficiency: Excellent command of the English language, both spoken and written, to handle client communication with professionalism.
Phone Handling Experience: Comfortable managing a high volume of inbound and outbound calls.
Customer Service Orientation: Strong customer service skills, with a friendly and problem-solving attitude.
Detail-Oriented: Ability to accurately record information and follow scheduling protocols.
CRM Knowledge: Experience with CRM systems is a plus but not required; we will provide training on specific software.

We anticipate receiving many applications for this role. To better accommodate everyone and identify candidates who can follow instructions, please apply by completing the checklist below.

Name:

Email:
Phone Number:
Number of years of experience doing Phone Support:
have you used any CRM? If so, please enumerate the CRMs you've used in the past:
Amenable to working as an Independent Contractor under an agency? (YES/NO):
Willing to undergo a 2-week trial period at half of the posted rate? (YES/NO):
Available working between 9 AM - 5 PM EST? (YES/NO):
Resume Link:
1-min Intro Audio Recording (REQUIRED, please use this link): https://vocaroo.com/