Ecommerce Social Media, Product Listing, Customer Service

We're an online retailer based in Los Angeles, CA.

We're looking for help building a social media presence with a provable ROI. You will be creating content, posting on social media, moderating responses, and optimizing to improve performance.

We're also looking for help with updating a large product catalog from hundreds of suppliers. You will need to contact suppliers, get updates of product content and pricing, transform them in Excel or Google Sheets to our format, and upload them into our catalog management system. We work with a custom product catalog and ecommerce system, but experience with Amazon, eBay, or Shopify will be helpful.

Finally, we'd like your help with customer service, including answering product questions, helping with customer orders, returns, and working with suppliers by phone and email.

You should be able to:
* Speak and write in fluent English
* Use web-based order management and accounting system
* Answer customer emails, phone calls, and chat messages
* Enter invoices and orders
* Contact suppliers for help with customer orders and product catalog information
* Create and manipulate Excel spreadsheets for updating online catalogs
* Work during US business hours

If interested, please send:
1. Resume
2. Video of yourself telling us your biggest strength for this job

Please also answer the following:
1. Would you be able to work during US PST business hours?
2. Are you able to answer phone and email requests?
3. How familiar are you with Excel?
4. What was your most recent experience working on updating product catalogs? Please tell me the size of the catalog (number of products and suppliers), and your specific tasks involved in updating it.
5. What experience have you had with social media marketing? Please describe your work and share links.