Admin and Operation Assistant

Client Overview:
Our client is dedicated to transforming the way individuals perceive and benefit from assisted stretching. Their studio provides a friendly, relaxing environment where a team of professionals welcomes clients on their journey to better health and well-being. They believe stretching is an essential part of self-care, offering flexibility, strength, and a renewed sense of vitality. This is a place where clients can experience professional stretching that enhances their body’s potential and overall wellness.

Role Overview:
The Admin and Operations Assistant will play a key role in supporting the smooth operation of our client’s stretching studios. This role will take on several responsibilities previously managed by each studio manager, streamlining administrative and operational tasks across three locations. The ideal candidate will bring a proactive, organised approach to managing communications, client inquiries, invoicing, and minor website updates, ensuring a seamless client experience across all studios.

Job Responsibilities:
- Studio Support: Collaborate with studio managers to manage and streamline daily operational tasks.
- Email & Phone Management: Oversee and manage email inboxes and phone lines for each studio, handling inbound and outbound inquiries to provide excellent client support.
- Invoicing & Reconciliation: Process invoices and perform basic reconciliation tasks, ensuring accurate and timely financial transactions.
- Website Updates: Assist with small marketing tasks, primarily focused on website content updates and ad hoc maintenance to keep information current and engaging.

Tools and Software Proficiency:
- Acuity CRM: Experience managing client information and scheduling within Acuity CRM or a similar system.
- CRM Systems: Basic CRM knowledge preferred to facilitate efficient client communications and data management.

Qualifications:
- Experience: 3-5 years of experience in an administrative or operations role, ideally within a client-facing or wellness environment.
- Communication Skills: Strong verbal and written communication skills, with the ability to professionally engage with clients and team members.
- Organisation & Attention to Detail: Excellent organisational skills and attention to detail to handle multiple tasks effectively.
- Technical Proficiency: Experience with Acuity CRM or similar tools is preferred. Basic knowledge of CRM systems is advantageous.

Preferred Skills:
- Familiarity with general administrative tools and experience in wellness or service-oriented businesses are beneficial but not essential.