Beta Testers & CSR

Job Overview:

We need full time Beta Testers who can transition into Customer Support Representatives for our Social Business Media Platform. We have thousands of users signing up each day and are on an accelerated development path. Our company is based in the United States. We offer long term employment with benefits like paid holidays and time off. We have employees in 7 different countries.
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Primary Responsibilities:

Show new users how to create effective profiles to maximize their contract, grant, job and loan Opportunities.
Engage with users on other social media platforms, inviting them to try our platform for economic Opportunities.
Respond to customer questions through our in-house ticket system.
Conduct Beta Testing, find bugs and ensure the smooth functionality of our platform.
Identify potential product bugs reported by real users and coordinate with the development team for resolutions.
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Competencies & Skills:

Proven experience in effective Beta Testing, identifying bugs and suggesting corrections.
Skilled in customer service and social media technology.
Strong data analytical skills with attention to detail.
Exceptional written and spoken English communication skills.
Ability to engage professionally and empathetically with users on social media platforms.
Proactive and able to work independently with minimal supervision.
Knowledge of Blockchain and Crypto Currencies a plus.