Virtual Front Desk Receptionist

Job Description:

You will be the first point of contact for patients. You will be responsible for providing excellent customer service, managing patient appointments, doing patient intakes, and explaining insurance benefits. You will need to be organized, detail-oriented, and have strong communication skills in order to successfully perform this role. Your enthusiasm and professionalism will be essential in creating a positive experience for our patients. We look forward to you joining our team and helping us provide the highest level of customer service to our patients.

Job responsibilities will include:

Providing the highest level of customer service
Taking inbound calls and providing accurate, satisfactory answers to their inquiries and concerns
Minimal background noise as this is a call center type of role
Scheduling patients and responding to patients via email
Completing intakes for new patients and collecting all insurance information
Reviewing patient accounts, providing updates and information
Handling various other administrative tasks
Effectively communicating with Physical Therapists, patients, and other team members

Job Requirements:

We are looking for an organized, detail-oriented, and hard-working individual with experience in customer service and administrative responsibilities. The candidate must enjoy helping others, as this is the main focus of our business. Candidate must also possess:

Excellent verbal and written communication skills
The ability to multitask and work well with others on the team
Comfortable working in fast-paced environments
Phone skills, including familiarity with complex or multi-line phone systems
Proficient in MS Word and Excel
A patient and empathetic attitude

Contractor Computer Spec Requirements:

· Windows 10/11 or newer

· Processor - Intel (Core i5 8th Gen, Year 2017)/AMD (Ryzen, Year 2017)/M1 or newer

· RAM – 8GB or more

· Hard Drive - SSD

· Network connection - Ethernet connection to network (wired). Fiber internet provider recommended.

· Webcam, USB headset