Customer Service Representative

APPLY HERE: https://forms.gle/4PVBkKs4FvKuBnC68

About Us:
We operate in the e-commerce and dropshipping industry, specializing in providing high-quality products to customers worldwide. We are committed to delivering exceptional customer service, optimizing workflows, and ensuring customer satisfaction through efficiency and professionalism.

Job Description:
We are looking for a full-time Customer Service Representative to support our team by delivering outstanding customer care and optimizing the customer service process. You will be responsible for handling inquiries, resolving disputes, and improving the overall customer experience. This role requires a detail-oriented professional who is proficient in Excel, has experience with Re-Amaze CRM and dropshipping, and knows how to use ChatGPT for maximum efficiency.

Responsibilities:
Provide exceptional customer service and timely responses to customer inquiries through Re-Amaze.
Handle customer disputes efficiently, ensuring successful resolutions to win cases.
Optimize or create workflows to streamline the customer service department.
Assist with customer issues such as order tracking, returns, and product inquiries.
Utilize ChatGPT for quick and efficient customer service responses, as well as workflow optimization.
Collaborate with team members to resolve any customer service-related issues.
Contribute to special projects that support the smooth operation of our customer service department.

Qualifications:
Proven experience in customer service, specifically in the dropshipping industry.
Expertise in Re-Amaze CRM and strong proficiency in Excel.
Strong problem-solving skills with a focus on dispute resolution.
Familiarity with using ChatGPT or similar AI tools to enhance productivity and customer service response times.
Punctual, detail-oriented, and committed to delivering high-quality service.
Ability to create and optimize workflows for improved customer service efficiency.
Excellent communication in English and interpersonal skills.

What We Offer:
A dynamic and supportive work environment.
Opportunities for growth and development within the company.
Flexibility and autonomy in managing tasks and workflows.
Performance-based bonuses.
Internal training provided by our current team members to help you get up to speed with our existing customer service processes.
Being part of a dedicated and passionate team committed to customer excellence.

Extra’s to know:
Experience in dropshipping, dispute management, and proficiency in using AI tools like ChatGPT is essential for success in this role.
You will receive a thorough onboarding experience, including an internal course led by our existing customer service reps, to help you quickly integrate into our systems and processes.