Customer Support and Sales Specialist

About Us:

At Loop, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities:

- Respond to customer inquiries and complaints via phone, email, and chat.
- Handle inbound and outbound sales tasks by understanding customer needs and suggesting the right products or services.
- Provide clear and accurate information about products and services to help customers make informed choices.
- Troubleshoot and resolve product issues and concerns promptly.
- Maintain a positive and professional attitude with all customer interactions.
- Document customer interactions and solutions accurately.

Qualifications:

- Ability to work US-based business hours. (Required)
- Prior experience in sales or a related customer-facing role. (Required)
- Excellent written and verbal communication skills in English. (Required)
- Stable internet connection and a reliable computer setup. (Required)
- Ability to work independently in a distraction-free home office.
- A positive and professional attitude with a customer-first mindset.
- Strong problem-solving skills and ability to think on your feet.

How to Apply:

If you're ready to join a dynamic team and help deliver exceptional customer experiences for our clients, we'd love to hear from you! Please submit your application through our Typeform at https://form.typeform.com/to/jW8mvscj#jobid=CSSS&source=OJ