Virtual Clinic Coordinator

About Us

Leading the way in innovative natural plant based treatment options, we are an online virtual medical cannabis clinic helping patients who have exhausted conventional therapies manage their condition through the therapeutic use of plant based medicine.

Our doctors assess patients for suitability and if clinically indicated, prescribe medications through the TGA special access scheme, in accordance with local laws and regulations.

This is a great opportunity to join a small but growing, passionate and dynamic team of health professionals dedicated to improving patient quality of life through cannabinoid medicine.

The Role

We are currently recruiting for a clinic coordinator responsible for providing clerical and administrative support for the clinic. The ideal candidate will be highly organised and energetic, with a ‘can-do’ approach and keen to take on a broad range of tasks with the drive to constantly improve the patient experience.

You will play a key support role in ensuring seamless business operations, professional presentation of the clinic in communication, documentation and as the first point of contact for patients.

This is a great opportunity for an administrative pro with experience in a clinical service and a passion for helping people using new digital solutions in an emerging field of medicine.


Responsibilities

Managing bookings, payments, and correspondence, liaising with patients and doctors, and ensuring effective and efficient practice systems.
Responding to inbound communications on multiple platforms (phone, email, chat) in a professional and friendly manner.
Acting as a point of contact between patients and doctors, responding to enquiries and escalating where required.
Maintaining accurate, timely and comprehensive medical records
Providing quality customer service to patients.
Other clerical and administration tasks such as creating patient files and data entry as required.

Qualifications and Experience

Experience juggling multiple tasks, while being completely at ease with technology and working online
Previous experience in an administrative role in a medical or allied health service highly regarded but not required
Patient-oriented, outgoing and friendly with a professional and approachable communication style.
Strong interpersonal, written and verbal communication skills with a professional phone etiquette (Proficiency in English).
Excellent skills in the use of applications such as Microsoft programs, practice management software, and telehealth programs (highly regarded but not required).
Attention to detail, effective time management, and commitment to improving customer service.
Strong sense of personal integrity and confidentiality with the ability to work independently while being a part of a remote team.

Please address your application to Dr Hagai and also describe if you have any experience with medical cannabis. Please also attach your resume/CV to your application. Please also advise the date you are able to start working in the role.

This is a great role for those looking to step up and further develop their career in practice management. Applicants with a health background in medicine, pharmacy, nursing and others are encouraged to apply.

The working hours are Mon-Fri covering the clinic’s office hours of 8am-6pm (NSW time).

Only applicants advancing to a shortlist will be contacted.