VA Billing & Scheduling Representative

Neurology Solutions Movement Disorders Center is a private movement disorders practice based in Austin, TX that provides comprehensive care and treatment of complex movement disorders such as Parkinson’s disease, dystonia, essential tremor, and many other conditions.

Utilizing a proactive, team-based approach, we work closely with our patients (and their families, loved ones, and caregivers) to develop an individualized treatment strategy designed to delay the onset of their symptoms while reducing the symptoms’ severity.

Since the clinic’s founding in 2004, our healthcare providers and staff have helped thousands of movement disorder patients from central Texas and beyond to live their lives to the fullest.

Review our website here: https://www.neurologysolutions.com/


Job Title: Virtual Assistant Billing & Scheduling Representative


Summary: Responsible for verifying insurance coverage, collecting payments and scheduling patients by performing the following duties.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


· Reviews patient schedule at least two weeks in advance and identifies any issues.

· Documents all communication with patients as well as extensive reporting in Athena

• Clear various Athena inboxes throughout the day

· Reach out to patients when insurance information needs to be updated, or if a referral is required.

· Obtain insurance verification prior to a patient’s appointment.

· Upon request, prepares and sends the patient’s yearly payment history statements.

· Answer patient billing questions and collects payments.

· Contact patients with past due accounts to collect payment or arrange payment plan.

· Contact insurance companies to obtain explanation of benefits, as needed.

· Respond to inbound emails, calls & voicemails by the end of business day.

· Ensure there is a full daily schedule by communicating with front office staff, management, and MA’s concerning schedule openings

• Answer a high volume of phone calls regarding patient appointments, follow up to appointments and billing questions

• Reviews the patient schedule and checks in patients


Competencies

To perform the job successfully, an individual should demonstrate the following competencies:


Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.


Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.


Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.


Customer Service - Responds promptly to customer needs; responds to requests for service and assistance.


Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.


Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.


Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

Bachelor's Degree required, ideally in the healthcare space
Advanced Athena experience required
5+ years of a combination of billing and scheduling experience, ideally for a small private practice


Language Skills

Ability to read/comprehend instructions and engage in written and verbal correspondence in English. Mastery level of the English language required. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.