Customer Service Representative

Please apply in this link: forms.gle/5WM6TqscvTz7xP3XA

Job Description:

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. Your primary responsibilities will include handling customer complaints, processing orders, and providing information about our products and services. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

-Respond to customer inquiries via phone, email, and chat.
-Resolve customer complaints and issues in a timely and professional manner.
-Process orders, returns, and exchanges accurately.
-Provide detailed information about products and services.
-Maintain customer records and update account information as needed.
-Collaborate with other departments to ensure customer satisfaction.

Qualifications:

-Proven customer support experience or experience as a client service representative.
-Strong phone contact handling skills and active listening.
-Familiarity with CRM systems and practices.
-Excellent communication and presentation skills.
-Ability to multitask, prioritize, and manage time effectively.

Please apply in this link: forms.gle/5WM6TqscvTz7xP3XA