Short-term and Mid-term rentals & Property Management VA

We manage a portfolio of hostels and month-to-month accommodations across different locations. Our focus is on providing a seamless guest experience while ensuring smooth property operations. We’re looking for a dedicated, full-time VA to join our team, manage day-to-day operations, and help us grow.

Responsibilities:

• Guest Communication: Handle inquiries, complaints, and reviews through platforms such as Airbnb, Booking.com, Expedia, as well as phone calls and texting.
• Reservations Management: Coordinate reservations across multiple platforms, assign beds/rooms, collect payments and prevent double bookings.
• Property Management: Monitor properties, report maintenance issues, and ensure timely responses from trade workers.
• Inventory Stocking: Manage supply levels (e.g., toiletries, cleaning supplies) and ensure timely restocking.
• Vendor & Trade Worker Coordination: Schedule cleanings, repairs, and maintenance services, ensuring minimal disruption for guests.
• Reporting & Documentation: Maintain accurate records of reservations, finances, and maintenance schedules.
• Software & Tool Use: Utilize Cloudbeds, Whistle, and Airtable for property management and guest communication.