Technical Support Representative (JOB ID:TSRSTF)

Job Title : Technical Support Representative
Job ID : TSRSTF
Industry : IT industry
Location : PH
Hours : 8 AM - 5 PM EST or 9 AM - 6 PM EST, Monday to Friday
Pay rate : $7/hour
Target Start : Second week of November




About the Client:

We are dedicated to ensuring our client's technology is secure, data protected, and computer systems run smoothly, enabling them to focus on their core business activities.
Role Overview
We seek a Technical Support Virtual Assistant (VA) based in the Philippines to join our team starting mid-November. The ideal candidate will be responsible for customer support, addressing IT issues and errors while ensuring the security and privacy of our clients and their partners.
Responsibilities:
Provide technical support and troubleshoot IT-related issues for clients.
Communicate effectively with clients to understand and resolve their IT challenges.
Ensure the protection of sensitive client data through security best practices.
Assist in maintaining a high standard of customer service and cyber security.
Proactively identify problems before they affect the entire organization.



Desired Skills and Experience:
Strong background in IT; familiarity with common technical issues and solutions.
Excellent command of the English language, both written and verbal.
Ability to work in a quiet environment free from distractions.
Capable hardware to support required software.
Experience in customer service is a plus.
Awareness of security and privacy measures is critical.

If you are passionate about IT and customer support and meet the above requirements, we would love to hear from you!