Permanent WFH Team Leads

Join Our Team as a Team Leads!

Are you an experienced leader with a passion for customer service and e-commerce? We are on the lookout for dedicated Team Leads to manage and inspire our Virtual Assistants. If you're ready to take your career to the next level, we want to hear from you!

Ideal Candidate:
At least 3 years as a Team Leads and 3 years in Customer Service.
Excellent English communication (both written and spoken).
Experience with Shopify, BigCommerce, and/or Amazon is a plus.
Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous.
Strong skills in managing performance, attendance, and KPIs.
Proficient in bi-weekly team coaching and 1-on-1 sessions.
Able to assess agent health, safety, and welfare effectively.
Skilled in creating and analyzing performance reports.
Experienced in conducting performance reviews and recommending agent development.

Responsibilities:
Oversee agent performance, including reporting and attendance, ensuring KPIs are met.
Provide bi-weekly and one-on-one coaching, addressing agents’ health, safety, and support needs.
Conduct semi-annual performance reviews, recommending growth, promotions, and appraisals.

Work Hours:
US PST, Monday to Friday (Full-Time, Long-Term)

Compensation/Perks:
$6/hr + Performance & Recognition Bonuses
Health and dental insurance
Paid time-offs
Performance and recognition incentives
End-of-year bonus

PC AND INTERNET REQUIREMENTS:
A personally-owned PC with at least an i5 processor (or equivalent)
Minimum 20 Mbps upload and download speed

How to Apply:
Submit your application here: forms.gle/vTaYeZ4tFsJafEzQ7
Use Application Code: MTL

Ready to lead and make a difference? Apply now and join our dynamic team!