Technical Assistant

Job Summary:
The Technical Assistant will be responsible for troubleshooting technical issues related to internet connectivity, PC program management, and integrating various sales systems. In addition, this role will require expertise in Google Sheets, including creating and managing complex formulas, as well as reporting and data analysis. You will play a key role in ensuring that all technical aspects of our systems are functioning smoothly to support our business processes.
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Job Responsibilities:
• Advanced Troubleshooting: Provide support in diagnosing and resolving issues related to internet connectivity, system setup, and PC program management.
• System Integration: Assist in setting up and connecting various sales systems correctly for sales representatives to ensure seamless operation.
• Google Sheets Expert: Create, manage, and troubleshoot complex formulas in Google Sheets for tracking, reporting, and operational analysis.
• Reporting: Generate and analyze reports to provide valuable insights for the sales and operational teams.
• Technical Support: Offer general technical assistance to team members, addressing any hardware or software-related issues.
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Who We’re Looking For:
• Expert Troubleshooter: Demonstrated experience with resolving technical issues, including PC programs and internet-related problems.
• Google Sheets Expertise: Proficiency in creating complex formulas and managing large datasets in Google Sheets.
• Proactive and Reliable: Able to manage tasks independently and efficiently, with a strong attention to detail.
• Critical Thinker: Ability to identify and solve problems efficiently, providing timely and effective solutions.
• Team Player: Willing to collaborate with different departments to ensure smooth technical operations.
Required Skills and Qualifications:
• Technical Experience: Proven experience with troubleshooting the internet, PC program management, and integrating various systems.
• Google Sheets Proficiency: Expertise in creating complex formulas and managing spreadsheets.
• Problem-solving skills: Ability to troubleshoot and resolve technical issues quickly and effectively.
• Communication Skills: Excellent written and verbal communication in English.
• Cultural Fit: Alignment with our company’s core values—Professionalism, Drive, Innovation, Respect, and Integrity.
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