Online Customer Service Representative

We are looking for an experienced and dedicated Customer Service Representative to join our team and handle guest inquiries for our Airbnb platform. The ideal candidate will have at least 3 years of experience in managing Airbnb guest communications and resolving inquiries efficiently. You will play a key role in ensuring a smooth guest experience, from answering questions to resolving issues, all while maintaining a high response rate and guest satisfaction.

Key Responsibilities:

- Respond promptly to guest inquiries via Airbnb and other booking channels.
- Provide accurate information about listings, pricing, availability, and booking terms.
- Handle guest concerns or complaints professionally and effectively.
- Assist guests in modifying or canceling reservations, when necessary.
- Ensure all messages follow the Airbnb platform’s standards and policies.
- Coordinate with internal teams to resolve issues that require further assistance.
- Maintain and update guest communication templates.
- Monitor guest reviews and provide follow-up messages to enhance guest satisfaction.
- Manage and prioritize multiple conversations to maintain a high response rate.

Requirements:

- Minimum of 3 years experience handling guest inquiries and managing bookings on Airbnb.
- Excellent written communication skills in English.
- Strong problem-solving skills and the ability to manage guest concerns professionally.
- Ability to work independently and meet deadlines.
- Must be detail-oriented and organized.
- Experience using Airbnb and other property management platforms is required.

Benefits:

- Work remotely from the comfort of your home.
- Flexible working hours.
- Competitive pay based on experience.
- Opportunity for growth within the company.