Senior And High Skill Dispatch Only!! For AirDuct and dryer vent Cleaning Services Company Residential and Commercial

**Job Title:** Virtual Assistant – Air Duct, Dryer Vent, Chimney, Gutters, Pressure Washing Services
**Company:** LEV Air Duct Cleaning Inc.
**Location:** Remote (Colorado-based preferred)
**Industry:** Air Duct Cleaning, Dryer Vent Cleaning, Chimney Sweeping, Gutter Cleaning, Pressure Washing
**Job Type:** Full-Time

### **Company Overview:**
LEV Air Duct Cleaning Inc. is a top provider of air duct cleaning, dryer vent cleaning, chimney sweeping, gutter cleaning, and pressure washing services, proudly serving residential and commercial clients across Colorado. We are committed to enhancing the safety, energy efficiency, and overall indoor air quality of our customers' homes and businesses. As our company continues to grow, we are seeking a skilled **Virtual Assistant** with specialized knowledge of these industries to support our operations and customer service teams.

### **Job Summary:**
The **Virtual Assistant (VA)** will provide administrative, operational, and customer support services to LEV Air Duct Cleaning Inc. This role requires a strong understanding of the air duct cleaning, dryer vent cleaning, chimney sweeping, gutter cleaning, and pressure washing industries. The VA will assist in handling inquiries, scheduling, follow-up, research, and other tasks to ensure smooth day-to-day operations and high levels of customer satisfaction.

### **Key Responsibilities:**

- **Customer Support:**
- Respond promptly and professionally to customer inquiries via email, phone, and chat, answering questions about our services (air duct cleaning, dryer vent cleaning, chimney sweeping, etc.).
- Provide detailed information on services, pricing, and scheduling options.
- Manage follow-ups with leads and clients to confirm appointments, gather feedback, and ensure customer satisfaction.

- **Appointment Scheduling & Coordination:**
- Schedule appointments for cleaning services, ensuring that the team’s calendar is optimized and clients’ preferences are met.
- Confirm appointments with clients the day before and reschedule as needed.
- Coordinate with field technicians to ensure jobs are properly assigned, and all necessary tools and materials are prepared for each service.

- **Administrative Support:**
- Handle data entry, maintaining accurate records for client information, service requests, and job completions.
- Create and manage service orders and invoices, ensuring they are accurate and processed in a timely manner.
- Assist with documentation related to service reports and customer complaints, escalating as necessary to management.

- **Marketing & Social Media Support:**
- Assist in the creation and management of content for social media platforms (Facebook, Instagram, etc.), promoting our services and educating customers about air duct cleaning, dryer vent cleaning, and other offered services.
- Help monitor and respond to social media messages and comments.
- Support marketing efforts through research, content development, and assisting with digital campaigns as needed.

- **Research & Industry Knowledge:**
- Stay updated on trends, best practices, and regulations in the air duct cleaning, dryer vent cleaning, chimney, and pressure washing industries to provide accurate information to customers and team members.
- Conduct research on potential new products or services that could benefit the company or enhance customer satisfaction.

- **Data Management & Reporting:**
- Track and report customer feedback, job completion metrics, and service performance for management to help optimize operations.
- Monitor and report on sales leads, ensuring potential clients are contacted and followed up with in a timely manner.

- **Customer Satisfaction & Problem Resolution:**
- Address customer complaints and concerns, providing solutions and following up to ensure complete satisfaction.
- Keep a record of common customer concerns and suggest improvements to processes or services to mitigate recurring issues.

### **Qualifications:**

- **Industry Knowledge:**
- At least 1-2 years of experience or familiarity with the air duct cleaning, dryer vent cleaning, chimney sweeping, pressure washing, or related home service industries.
- Strong understanding of the basic services, terminology, and customer concerns in these industries.

- **Experience & Skills:**
- Proven experience as a Virtual Assistant, customer support agent, or administrative assistant, preferably in a home services or contractor-based business.
- Excellent communication skills, both written and verbal, with a professional and friendly phone manner.
- Proficient in using office software tools such as Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail).
- Experience with customer relationship management (CRM) tools and scheduling software (e.g., ServiceTitan, Jobber, Housecall Pro, etc.) is a plus.
- Knowledge of social media platforms (Facebook, Instagram, etc.) and basic digital marketing principles.

- **Strong Organizational Skills:**
- Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
- Highly organized with strong attention to detail.

- **Technical Skills:**
- Comfortable using virtual communication tools (Zoom, Slack, Skype, etc.).
- Ability to learn new software tools and systems quickly.

- **Personal Attributes:**
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Customer-centric and always striving to improve the customer experience.
- Strong problem-solving skills with a focus on providing excellent service.
- Positive attitude, patience, and an eagerness to help others.

### **Additional Information:**

- **Location:** This is a remote position, but the ideal candidate will be based in Colorado to align with the company’s time zone and regional operations.
- **Schedule:** Full-time with flexible hours. Some evening and weekend availability may be required depending on customer needs and service schedules.
- **Compensation:** Competitive hourly rate or salary, depending on experience. Benefits package available, including health insurance, paid time off, and performance-based incentives.

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**Why Join LEV Air Duct Cleaning Inc.?**
As a growing company committed to customer satisfaction, we offer a collaborative and supportive environment where you can contribute directly to our success. This role provides an opportunity to learn about and grow within the air duct cleaning, dryer vent cleaning, and other home service industries while making a real impact on customer satisfaction and company growth. If you are an organized, customer-focused professional with industry experience or the desire to learn, we encourage you to apply!