Junior IT Helpdesk Support Analyst

Junior IT Helpdesk Support Analyst
Remote - Philippines Based | Full-Time

About the Role
We are seeking a motivated and tech-savvy Junior IT Helpdesk Support Analyst to join our team remotely. This is an entry-level position, perfect for recent graduates or junior IT professionals eager to build their careers in IT support. You will provide frontline IT assistance to clients and report directly to our Philippines-based IT Service Manager for guidance and support.

Please note: This position requires availability during Australian business hours.

Key Responsibilities
• Respond to support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware and software issues.
• Provide guidance and training to end-users on IT systems and applications.
• Escalate complex issues to senior team members when necessary.
• Document all support activities thoroughly and accurately.
• Assist with the setup and configuration of new hardware and software.
• Collaborate with the IT team to improve service desk processes.

What We're Looking For
This is a junior role, and we are looking for candidates with the following:
• Recent graduate or 1–2 years of experience in IT support or a helpdesk role.
• Degree or certification in Information Technology or a related field.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills with a customer-focused approach.
• Familiarity with common desktop operating systems and software applications.
• Experience with Microsoft Intune and PowerShell is an advantage.
• Ability to work independently in a remote environment.
• Eagerness to learn and grow in the IT field.
• Willingness to work Australian business hours.

What We Offer
• Competitive salary aligned with a junior-level role.
• Opportunities for professional development and career growth.
• A supportive team culture with mentorship from the Philippines-based IT Service Manager.
• Flexible working arrangements to maintain work-life balance.
• Access to employee well-being programs and benefits.

PLEASE READ - Important Note: Exclusive Full-Time Employment PLEASE READ

This is a full-time and exclusive position, and we require your undivided focus and commitment during working hours. Freelance work, side jobs, or any other external employment will NOT be tolerated under any circumstances.

Our goal is to ensure that all team members are fully dedicated to their responsibilities and contribute effectively to the team’s success.

How to Apply:
Send your CV along with a cover letter explaining why you’re interested in this junior-level role. Only shortlisted candidates will be contacted.

This is an entry-level position, and the salary and experience requirements reflect this.