Residential Property Manager

Join our dynamic and growing real estate team as a Property Manager and make an impact from the comfort of your home!
We're NOT looking for V.As. We are looking for people who are goal-oriented, outcome-focused, committed, and dedicated to learning, who are coachable, and who are looking for a career in real estate.


For your application to be considered, you must follow the entire process. Please read the full job description and submit your application at the site below.



OUR CORE VALUES
1.) Accountability- We all make mistakes; we own the mistakes we make and learn from them
2.) Growth- Personal. Business. In industry. How are we moving ourselves and the people we serve forward?
3.) Innovation- How can we do this better or faster for the best outcome
4.) Team- Sometimes we all need somebody to lean on.
5.) Do it now! - As we handle issues as they arise. We focus on fully finishing one task before moving to another.
6.) Communication - the key to a harmonious relationship


Client Relations
Conduct onboarding calls with new clients, ensuring that accurate and complete data is entered from the start (“Good data in, Good data out”).
Maintain detailed records of all client communications, both inbound and outbound, to ensure a clear history of interactions.
Conduct proactive outreach to clients, addressing inquiries and issues promptly to build trust and rapport.
Respond to escalated client emails within defined Service Level Agreement (SLA) timeframes.
Communicate portfolio updates, including both challenges and success stories, as needed.
Obtain client approvals per HWPM policies and secure funds as needed for property maintenance, repairs, and other client-related expenses.

Documentation & Reporting
Verify and organize all client documents, maintaining compliance with HWPM’s internal file structure standards.
Obtain client approval for maintenance work and maintain consistent communication throughout the process to keep clients informed.
Prepare and distribute regular reports on property activities, including showings, move-ins, move-outs, unit turnovers, and escalated maintenance matters.
Review client statements (Owner Statements) for accuracy before sending to clients.
Analyze and discuss showing reports weekly with clients holding vacant units, advising on market adjustments when necessary.
Aim to keep Days on Market (DOM) under 45 by providing data-driven insights and strategies to improve occupancy rates.
Oversee unit turnover processes, ensuring timely completion to minimize vacancy.
Complete monthly FTPR filings for tenants with delinquent accounts to maintain compliance and support collections.
Regulatory & Compliance
Maintain up-to-date knowledge of local and state property regulations, ensuring all properties comply with changing laws.
Ensure completion and validity of all required lead certifications and registrations.
Complete and maintain all rental registrations in good standing to prevent legal or operational issues.

Financial Oversight
Set rental rates in alignment with HWPM policies and market data to optimize occupancy and profitability.
Review all client statements before distribution, ensuring clarity and accuracy in financial reporting.
Conduct monthly audits to ensure timely collection of all open payables, improving cash flow and client satisfaction.


Compensation and Benefits Structure
1. Pay Structure:
TeaUpgrade to see actual infombers are paid weekly via TransferWise. The payroll period runs from Friday to Thursday, with payments processed every Friday afternoon.

2. Career Development Opportunities
We believe in rewarding hard work and dedication. That's why we've designed a career development framework that helps you grow and advance your career. Here's how it works:


Open Role Trial invitation(1 week)
You'll start with a short trial period to get your feet wet and learn the ropes. We'll provide all the training and support you need to succeed.
Bonus: $150
Details and Duration: Trial invitation, including a bonus for acceptance. This offer extends an invitation to participate in a trial and provides a bonus as an incentive for accepting the invitation. Trial last for 6 Calendar Days
Note: Role Trial Bonus is awarded after a successful one-week trial and has complied with employment application requirements.

Training Period
After your trial period, you'll move into a structured training program where you'll continue to learn and develop your skills. During this time, you'll earn a competitive monthly salary. Training to last 4 weeks based on performance.
Monthly Rate: $600 (approximately $3.75 per hour)
Overtime Rate: Paid at the regular rate.
Duration: 4 weeks

Probationary TeaUpgrade to see actual infomber
Once you've completed your training, you'll become a probationary employee. This is your chance to put your skills into practice and demonstrate your value to the team. Success during the probationary period is the dUpgrade to see actual info factor in whether or not an employee will be offered a regular, permanent position. A satisfactory performance review after the probationary employment period is a prerequisite for advancement to a regular role within the company. Your monthly pay will increase as you take on more responsibility.
Monthly Rate: $700 (approximately $4.37 per hour)
Overtime: Paid at the regular rate, capped at 10 hours per week
Duration: 12 Weeks

Regular TeaUpgrade to see actual infomber
After a successful probationary period, you'll be endorsed as a regular teaUpgrade to see actual infomber. This comes with even more opportunities for growth, along with a competitive salary and benefits package. Continued employment is contingent upon the results of annual performance evaluations. Your job security is directly tied to the outcome of these yearly assessments of your work performance.
Monthly Rate: $1,000 (approximately $6.25 per hour)
Overtime: Paid at the regular rate.
Duration: 3 months and up

We're committed to helping you achieve your career goals. With hard work and dedication, you can enjoy a fulfilling and rewarding career with us.

Longevity and Performance-Based Raises
Year 1: Base rate of $1,100 per month, with performance-based bonuses.
Year 2: Increase to $1,200 per month (approximately $7.50 per hour) for continued strong performance and tenure
Year 3 and Beyond: Increase to $1,300 per month with a potential Annual performance-based raise of $50, DEPENDING on Remote TeaUpgrade to see actual infomber's continued strong performance and the Company’s overall performance.


Additional Bonuses and Benefits
13th Month Bonus: Equivalent to one month’s pay, provided each December depending on the
Performance-Based Incentives: Annual bonuses based on achieving client satisfaction.
Paid Time Off (PTO): 2.66 hours/month accrued during the first year, with incremental increases each year

Philippine Government-Mandated Benefits: Reimbursement for SSS, PhilHealth, and Pag-Ibig contributions
- SSS Premium - Company reimburses up to P2,400.00
-PhilHealth Premium - Company reimburses up to P800.00
-PagIbig Premium - Company reimburses up to P800.00
4. Paid Time Off (PTO):
Months 1-12: Accrues 2.66 hours per month
Months 13-24: Accrues 3.33 hours per month
Months 25-36: Accrues 4 hours per month
Months 37-48: Accrues 4.67 hours per month
5th Year Onwards: Accrues 6 hours per month
5. Government-Mandated Benefits (Philippines) – Reimbursement:
SSS Premium: Up to P2,400.00
PhilHealth Premium: Up to P800.00
PagIbig Premium: Up to P800.00
6. Additional Benefits:
Performance-Based 13th Month Bonus
Birthday Paid Time Off
Training Bond: A training bond applies, with half returned at the 6th month and the remaining half at the 12th month.
Language Incentive: Additional incentive available for fluency in Spanish (speaking and writing).

Working Hours
Weekdays (Monday to Friday): 8:30 AM - 5:30 PM EST
Overtime as needed



Technical Requirements

1. DSL/Fiber Internet connection - REQUIRED
2. 1 Desktop PC and 1 Laptop OR 2 Laptops, both under 3 years old - REQUIRED
3. Backup Internet connection (smartphone data acceptable) - REQUIRED
4. Noise-canceling headset and webcam - REQUIRED
5. Smartphone - REQUIRED
6. In Home Office - Not Required but beneficial

IMPORTANT NOTE

Please submit your application here: Upgrade to see actual info