Job Title: Customer Service/Tech Support Representative

Job Title: Customer Service/Tech Support Representative
Company: Ecom Payments
Job Type: Full-time

Job Description:
We are seeking two dynamic and dedicated Customer Service/Tech Support Representatives to join our team. The ideal candidates will have experience in the merchant services industry and a strong background in providing exceptional customer support. You will be the first point of contact for our clients, assisting with inquiries and resolving technical issues related to our products and services.

Key Responsibilities:
• Provide exceptional customer service and technical support via phone, email, and chat
• Assist clients with issues related to merchant services and payment processing
• Troubleshoot and resolve technical issues promptly
• Guide customers through system setups and account management
• Maintain detailed records of client interactions and support provided
• Collaborate with internal teams to address and resolve customer concerns

Qualifications:
• Merchant Services Industry experience is a huge plus
• Experience in bank customer service or similar financial services role preferred
• Knowledge of merchant cash advance services is highly beneficial
• Excellent communication and problem-solving skills
• Ability to work efficiently in a fast-paced environment
• Strong technical aptitude and troubleshooting experience
• Customer-oriented with a focus on delivering positive outcomes

What We Offer:
• Competitive salary and benefits package
• Opportunities for growth and advancement within the company
• A supportive and collaborative work environment

If you have experience in merchant services, bank customer service, or merchant cash advance and are passionate about helping customers, we encourage you to apply!

How to Apply:
If you're experienced in B2B credit card processing/merchant services and passionate about customer service, apply now! Submit your resume and cover letter outlining your relevant experience. We're excited to review your application!