Airbnb Guest Support (morning shift)

Job Title
Title: Airbnb Guest Support (morning shift)

Schedule
2 days off a week (1 weekend, 1 weekday)
8am to 5pm PST - San Francisco, US Time
Training occurs from 11am to 8pm PST during the first 2 weeks with the team lead. Sometimes training is 4pm to 1am PST.

Job Description
We are looking to give the opportunity for a virtual assistant to become an Airbnb Guest Support. Our company is located in the San Francisco Bay Area in California, United States. We manage short term rentals and monthly rentals for our clients to achieve the maximum amount of profit on their investment.

Training will be for 2 weeks on the Team Lead's schedule. After that, you will be given your regular schedule.

Responsibilities include:
Guest Management/ Customer Service
Customer support messages, in calls, and out calls to guests.
Claim filing, tracking, invoicing, and reporting.
Guest Reviews
Lease Agreements
Send out Electronic Signatures
Airbnb Resolutions
Guest Screening
Reservation Management
Review CCTV

Cleaning Management
Review cleaner photos
Schedule and reminder cleaners of cleanings
Invoice cleaners
Source and interview cleaners
Coordinate cleaning turnovers
Monitor supplies
Manage quarterly deep cleanings
Schedule setup deep cleanings

Listing Management
Create and maintain property listings on Airbnb and VRBO.
Create new listings
Listing Optimization
Create property descriptions
Create floor plans
Create House Manuals and Guidebooks
Database management
Simple Graphic Design

Vendor Management
Hire, schedule, and manage contractors, gardeners, handyman, and any other contractors.

Other Admin Tasks
Complete miscellaneous special projects and tasks as required.
Research and due diligence on topics relating to the business and create short reports to present to owners.

What We are Looking for
Must have great social intelligence and be able to interact with several personalities.
Must be resourceful.
Be able to be focused throughout the whole shift since it's a fast paced job position.
Must be able to finish tasks at a fast and speedy manner.
Must have common sense and critical thinking skills.
Motivated self-starter with a positive can-do attitude and high level of personal integrity and business ethics who drives in a collaborative team environment.
Desire to grow with a growing start up company.
Must be detail-oriented and meticulous to achieve high quality of work and avoid oversight.

Education and Experience
A minimum of a College Degree
4 years of Airbnb Property Management or Airbnb Customer Support experience
4 years of Virtual Assistant, BPO, or Work from Home Experience

Required Skills & Other Requirements
Customer Service Skills/Communication
Typing Speed: 60 WPM
Fast Internet
Additional Monitor
Fast Computer
Quiet Work Space
Knowledgeable and able to use AI Language Models such as ChatGPT
Must be willing to work under a Time Tracker - Time Doctor

Bonus Experience
Management/Supervisor Experience
Airbnb Case Manager Experience

How to apply:
Send the following to apply@kairosva.io
Resume
Audio: Please record yourself on your phone and let us know who you are and why we should hire you. Put the recording in a Dropbox link or something similar and send it to our email.
Subject line on the email: “[Job position] - (Last name, first name)
When applying for this job position, please let me know who the Prime Minister of London is at the END of the email.

Wage: Entry Level Wage - $4.50/hr-$5.50/hr based on experience
Wages grow in tandem with skill acquisition and proficiency, allowing individuals to assume greater responsibilities as their expertise develops.
Healthcare options (after 1 year)
Year end bonus available based on performance (after 1 year)
Morning shift starts at $4.50/hr based on experience
3 month probation. Wage increases to $5/hr based on experience after probation.

Type of Employment: Full-time
ID Proof: 60
Keywords: Travel Agent Hotel Vacation Short Term Rental Property Manager Motel Airbnb VRBO Booking.com