Any
$800 - $1,200 USD plus bonuses
40
Nov 4, 2024
Position Overview:
We are seeking dedicated Customer Support Specialists with strong Beta Testing skills with a passion for ensuring our users of
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Key Responsibilities:
Show new users how to create effective profiles to maximize their contract, grant, job and loan Opportunities.
Engage with users on other social media platforms, inviting them to try our platform for economic Opportunities.
Respond to customer questions through our in-house ticket system.
Conduct Beta Testing, find bugs and ensure the smooth functionality of our platform.
Collaborate with our marketing team to optimize PPC and SEO strategies.
Identify Platform product bugs reported by real users and coordinate with the development team for resolutions.
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Skills & Qualifications:
Proven experience in customer support and Beta Testing.
Strong data analytical skills with attention to detail.
Knowledge and experience with PPC and SEO.
Exceptional written and spoken English communication skills.
Ability to engage professionally and empathetically with users on social media platforms.
Proactive and able to work independently with minimal supervision.
Experience with Microsoft Office, Internet Apps and CRM tools.
Prior experience in a customer service role, especially on social media platforms, is a plus.