Account Manager (Healthcare)

WHAT WE CAN OFFER:

Great company culture!
A lot of opportunity for growth and development!
Monthly basic salary is $1300 per month
Permanent Work-From-Home opportunity
HMO and Dependent Coverage
Paid US Holidays
Paid Time Off
Free HIPAA Certification
Incentives e.g. performance incentives, referral bonuses, and attendance incentives
DUTIES & RESPONSIBILITIES:

General

Coordinates with and assists the Placements Team regarding new, replacement, and add-on accounts
Schedules and facilitates the VA onboarding, Client Setup, and Client Meet & Greet
Responsible for the day-to-day operations of the department
Manages CRM database including activities but not limited to data entry, data refinement, creation of reports/dashboard, data analysis, and interpretation, and data quality control
Leverages on project management tools and coordinate with relevant team members regarding specific tasks
Supports the execution of marketing and sales strategies for the account and business growth
Develops initiatives to contribute incremental revenue growth and organizational organic growth
Provides overall guidance, and direction, and encourages harmony and collaboration within accounts and across teams
Promotes and facilitates account growth through upselling (add-ons, referrals, and business reviews)
Manages retention for both client and VAs handled
Contributes to team effort by accomplishing related results as needed
For the Clients

Assists clients in initial setup, technical and functional support, and delegation of tasks
Offers expert advice in handling their VA/s
Serves as the main POC for all company-related concerns
Assists in resolving any billing concerns, disputes, and process requests
Investigates and resolve all client-VA disputes
Conducts periodic client check-ins
Ensures client, satisfaction, retention, and loyalty
Handles simple and complicated cancellations and escalates to SR MGR and IM Dept Head if necessary
For the VA

Assists in VA accountability
Audits VA attendance/ performance/ incentive/ profiling/ credential and information
Regularly check VA reliability - technical and functional
Provides coaching and mentorship
Provides VAs with knowledge, and expertise in a specific subject matter, business, and technical area of a project or task
Investigates and resolves all VA offense/misconduct
Conducts periodic VA check-ins
Ensures acceptable and reasonable VA turnover/attrition rate
Handles resignations and backouts and escalates to HR, SR MGR, and IM Dept Head only if necessary.
QUALIFICATIONS AND SKILLS:

Managerial or supervisory experience is a must
Extensive industry-specific experience and knowledge is a must
Trainer or similar training experience is a must
2 years minimum Telecommuting experience is a must
Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology
Exceptional technical, conceptual, interpersonal, communication, and decision-making skills
TOP 5 NON-NEGOTIABLE:

2 years minimum Telecommuting experience
3+ years TL or Managerial experience
Medical or Business VA experience or knowledge
Data Analytics
Project & People Management

Note: As an initial step in our hiring process, please fill out the MMM Application Form below :
https://docs.google.com/forms/d/e/1FAIpQLSeYXdBcjVpA5bGNBcgqaGg8UpQQKQ9P3SdUQJlwVkwCe3AJ9g/viewform

Also, here's the link to our website as well for your reference: https://ph.mymountainmover.com/