Ecommerce Sales Specialist

As Online Sales and Operations Specialist, Your primary goal is to meet and exceed sales targets while ensuring excellent sales services. you will manage and engage customers using web-based communication channels.

· Sales Quota Achievement:

o Quick Response: Respond promptly and effectively handle customer inquiries, objections, and close sale in a polite, friendly, and professional manner via chat and phone calls

o Selling and Management of Selling Platforms: Website ,Facebook , Instagram , Tiktok Lazada , Shopee , Zalora and others

o Upselling and Cross-Selling: Suggest related products or services to enhance the customer’s experience.

o Prepare daily and monthly sales reports.

Client Relationship
Follow-Up: Regularly follow up with clients to maintain relationships and gather feedback.
Database Management: Update the client database with prospective customers’ contact details and interests.
· Customer Service

Provide exceptional after-sales Service: by addressing customer complaints , returns and refunds promptly and professionally.
o Fulfill Customer Requests: such as same day delivery booking , product reservations and monogramming.

Qualifications and Skills:

· Must be Female Only
· On Site
· 2 year course or college graduate
· Sales-oriented and can-do attitude mindset
·Knowledge in online marketing trends (Social Media , Website and Online selling platforms i.e. Lazada , Shopee)
· Comfortable with numbers and using Microsoft excel for sales reports