Customer Service Representative (German)

Position: Customer Service Representative (German)
Location: Porto, Portugal
Work model: ON SITE
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

? Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN
orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
? Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
? Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
? Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

? Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
? Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
? Ability to take stressful situations well

OFFER:

? A relocation support
? Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
? 2 weeks of training + 1 week of nesting (100% on site)
? A dynamic and creative team with positive and friendly atmosphere
? Food vouchers
? Guidance and tools to reach your full potential