Appointment Setter with Sales Experience Preferred (Direct to Office (DTO) Representative)

Position Overview: As the first point of contact for individuals seeking care, the DTO Representative plays a crucial role in supporting potential patients dealing with chronic and painful conditions. Your role is pivotal in creating a positive and empathetic first impression while guiding leads toward potentially life-changing treatments. The ideal candidate is a compassionate advocate, skilled at delivering exceptional service and committed to following procedures that enhance the overall patient experience.

Key Responsibilities:

- Patient Advocacy & Lead Ownership: Understand that each lead represents a person in need. Actively listen, troubleshoot, and take ownership of every lead to ensure they receive the guidance they need toward treatment.

- Inbound & Outbound Communication: Handle all inbound inquiries and proactively reach out to potential patients (POPs) daily. Schedule appointments while ensuring that the patient's "important person" (IP), such as a significant other or key individual in their life, is involved. This person often provides crucial context about the patient's condition and can offer support during the decision-making process for care.

- Customer Service Excellence: Deliver outstanding customer service by being patient, friendly, attentive, assertive, and above all, an advocate for every caller. Your goal is to make each person feel heard, valued, and reassured.

- Technology Utilization: Manage communication and scheduling platforms such as Go High Level, Google Calendar, Google Voice, Gmail, and lead tracking sheets with accuracy and efficiency.

- Data Tracking & Accuracy: Diligently review and complete the tracking log for lead engagement, appointments, and outcomes to maintain accountability and ensure no lead falls through the cracks.

- Team Collaboration: Work cohesively with fellow team members and office staff to ensure a smooth and efficient workflow. Foster a positive and professional environment for everyone involved.

- Create a Fun, Positive Experience: While the work is serious, your attitude doesn’t have to be. Enjoy your role, and let that enjoyment carry over into your interactions, making the experience for everyone as positive as possible.

- Training & Support: We provide comprehensive training to ensure your success in this role. You will be equipped with a detailed video curriculum, including step-by-step Loom videos and documentation, to guide you through handling phone calls and other responsibilities as we expect. Our training is designed to set you up for success by making sure you’re comfortable and confident in your role.

Compensation:

- Base Pay: The position offers a competitive base salary.
- Bonus Structure: In addition to the base pay, you will be eligible for performance-based bonuses:
- Bonuses for the number of outbound leads that you schedule who show up for their appointment.
- Additional bonuses for leads who attend with their "important person" (IP).
- Further bonuses for leads from outbound calls/reach-outs who sign up for care.


Required Skills & Qualifications:

- Strong communication and customer service skills.
- Ability to empathize with patients who may be experiencing significant pain or discomfort.
- Experience with CRM systems, scheduling tools, and email platforms.
- Attention to detail and a commitment to accuracy.
- Ability to work well in a team environment and manage multiple tasks effectively.
- A passion for helping others and making a positive impact on their quality of life.

IMPORTANT: Please provide an active link to your resume when you apply so we could further assess your background and skillset. Thanks!