CSR

We are looking of a skilled Customer Service Representative. The qualified candidate will be responsible for providing assistance to board members, homeowners, vendors and community managers. This includes, but is not limited to, taking calls, creating letters, responding to calls, chats, texts, posts and emails, keeping detailed spreadsheets and generating reports. Working Saturdays is required.

Responsibilities:

- At the start of business and throughout the day, review the assigned inboxes and flag emails to reflect who would handle them – the Client Experience Specialist or the Community Association Manager
- Monitor the Client email inboxes throughout the day, replying to all general messages within 24 business hours
- Interact with difficult clients, board members, homeowners and vendors via telephone, chats, texts, posts, email, mail or in person.
- Answer the main phone line, responding to all general inquiries, and escalating others as appropriate.
- Search computer databases or files for answers.
- Update customer profiles, account information and databases.
- Look into and resolve complaints.

Nice to have:
- Honest, trustworthy and respectful
- Flexible, Good sense of humor
- Demonstrate sound work ethics
- Pleasant demeanor

Qualifications:

- Minimum three years' experience in Customer Service, or Call Center industry.
- Problem solving skills.
- Excellent listening and restating.
- Strong oral and written communication.
- Attention to detail; Customer focused.
- Intermediate computer experience (Microsoft Office and Windows platform)
- Ability to work 40 hours a week following US time zone

Perks:

Full-time regular employment after 5 months of a probationary period
- HMO
- 13th month pay
- VL and SL leave credits
- Statutory benefits following PH Labor laws

If interested, you may submit an application using this link: tinyurl.com/Prime-Application-Link
(copy and paste the link into your browser if it's unclickable)

Make sure to indicate the position you're applying for. Looking forward to speaking with you soon!