Customer Support for Hair Care E-commerce Brand

We are a fast-growing Ecommerce brand specializing in premium hair products. Our mission is to provide high-quality, innovative solutions for hair care, and we pride ourselves on delivering excellent customer service. We are seeking a dedicated and experienced Customer Support Representative to join our team and help us maintain our high standards of customer satisfaction.

Job Description:

As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide exceptional support via email, live chat. Your role is crucial in ensuring our customers have a positive experience with our brand.

Responsibilities:

- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Resolve customer issues related to orders, products, shipping, and returns in a timely and efficient manner.
- Provide detailed product information and guidance to help customers make informed decisions.
- Process returns, refunds, and exchanges as needed, ensuring customer satisfaction.
- Collaborate with other team members to escalate and resolve complex issues.
- Track and manage customer interactions using our support software.
- Maintain up-to-date knowledge of our products and policies.
- Provide feedback to the team on recurring issues and customer concerns to improve our processes.

Requirements:

- Previous experience in customer support, preferably in an Ecommerce setting.
- Excellent written and verbal communication skills in English.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Strong problem-solving skills with a customer-first attitude.
- Familiarity with customer support software such as Zendesk is a must!
- Basic knowledge of hair care products or the beauty industry is preferred but not required.
- Ability to work full shifts on weekends

What We Offer:

- Competitive hourly rate.
- Flexible working hours.
- Opportunity to work with a growing, dynamic team.
- Potential for long-term collaboration and growth within the company.
- A positive and supportive remote work environment.

How to Apply:

If you are passionate about customer service and have a keen interest in the hair care industry, we would love to hear from you! Please submit your resume, a brief cover letter explaining why you’re the perfect fit for this role, and your hourly rate expectations. Also make sure to provide evidence of previous work as a customer support role if this is not submitted we won't consider your application.

Application Deadline: Friday Sept 6th

To show that you have read the entire job description include the word "SPARKS" in your application. We look forward to meeting you.