General Virtual Assistant

Are you a dynamic and organized professional looking to make a positive impact on a growing laundry services business?
Fresh & Clean Laundry is seeking a talented and experienced General Virtual Assistant to join our team. As a Virtual Assistant, you will play a crucial role in providing exceptional customer service, supporting our marketing efforts, and other administrative duties.

Responsibilities:
• Customer Service: Field inbound customer calls, provide excellent customer service, and resolve inquiries.
• Outbound Calls: Conduct outbound customer calls to measure satisfaction and solicit positive Google reviews. Earn a bonus for every 5 star review you receive!
• Content Creation: Create and post engaging blog content for our website and social media channels, highlighting the benefits of our laundry services.
• SEO: Implement SEO strategies to improve our online visibility and attract new customers.
• Administrative Tasks: Handle general administrative duties, including email management, collections, phone screening job candidates, and KPI reporting.

Qualifications:
• Strong verbal and written English communication skills
• Excellent customer service skills
• Proficiency in using computers and office software
• Experience with email marketing and social media
• Knowledge of SEO principles (preferred)

If you are a highly motivated and organized individual with a passion for providing exceptional customer service, we encourage you to apply.