Technical Support Assistant

Explore an exciting opportunity to join our innovative high-tech team as a Customer Service Specialist! In this role, you'll deliver exceptional support for our cutting-edge web-based database application.
Responsibilities:
* Provide excellent phone and email support, including user training and manual creation/update.
* Troubleshoot client issues.
* Follow up with customers, providing status updates on queries or requests.
* Develop a strong understanding of software platforms and customer tools.
* Communicate effectively and collaborate with other teams within the company.
Requirements:
* Solid customer service or tech support
* Excellent computer skills, including proficiency in Excel and Word, and fast typing abilities.
* Strong attention to detail and organizational skills.
* Professional verbal and written communication skills.
* Proven problem-solving and innovative solution-finding experience.
* Tech savvy